Customer Service Associate Trainee

Job Details

Location:

Maple Shade Store – Maple Shade, NJ 08052. Salary Range: $16.00 – $16.00 Hourly. Travel Percentage:
None.

• Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
• Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round‑Up donation. Must achieve 40% Round‑Up transaction average every month.
• Engage customers successfully using the following steps:
  • a. Greet every customer 5 feet from you
  • b. Focus on your customer
  • c. Maintain a clean, neat, and organized store
  • d. Walk, Talk, and Show
  • e. Thank your customer for supporting our free job training and education initiatives
  • f. Listen and respond appropriately to all customer concerns
  • g. Engage customers at the register
  • h. Effectively manage your register line
  • i. Use good phone etiquette and answer within 3 rings
  • j. Provide short, clear, timely announcements
• Will receive cross‑training as Donation‑Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
• Train to complete opening and closing procedures as necessary.
• Stock and maintain sales floor with newly processed merchandise.
• Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
• Maintain sales floor and dressing rooms.
• Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on‑site manager or supervisor.
• Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
• Maintain interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
• Maintain a clean and neat personal appearance at all times. Wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Benefit eligibility is tied to whether you are a full‑time employee or part‑time employee.

• Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short‑Term Disability, Long‑Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.

• Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.