Senior Customer Service Associate

Job Details

Location:

Maple Shade Store – Maple Shade, NJ 08052

Salary Range: $18.00 – $18.00 Hourly

Travel Percentage:
None

• Follow all Goodwill policies and safety procedures.
• Maintain professional etiquette at all times.
• Process register transactions, handle money, count down a drawer, and ask every customer for a Round‑Up donation.
• Achieve a 40% Round‑Up transaction average every month.
• Engage customers using the following steps:
  • Greet every customer 5 feet from you.
  • Focus on your customer.
  • Maintain a clean, neat, and organized store.
  • Walk, Talk, and Show.
  • Thank your customer for supporting our free job training and education initiatives.
  • Listen and respond appropriately to all customer concerns.
  • Engage customers at the register.
  • Effectively manage your register line.
  • Use good phone etiquette and answer within 3 rings.
  • Provide short, clear, timely announcements.
• Receive cross‑training as Donation‑Utility Associate and Barcoder.
• Train to complete opening and closing procedures as necessary.
• Stock and maintain the sales floor with newly processed merchandise.
• Maintain a clean, organized sales floor by sizing merchandise and organizing wares and furniture.
• Establish or identify prices of goods via merchandise type, markings, or by asking for help from a manager or supervisor.
• Utilize systems, including phones and paging systems, and make regular scheduled announcements.
• Maintain the interior and exterior of the store in a neat, clean, and orderly manner (vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
• Maintain a clean and neat personal appearance at all times and wear the company issued uniform.
• Attend regularly and maintain required attendance.
• Perform other essential duties as assigned.

• Customer Service – Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity – Ability to be truthful and be seen as credible in the workplace.
• Sound and Timely Decisions – Use knowledge and experience to make sound decisions that impact business goals and strategies.
• Reliability – Dependent and trustworthy.
• Enthusiastic – Ability to bring energy to task performance.
• Accuracy – Perform work accurately and thoroughly.
• Communication – Understand instructions, both verbal and written, in English.
• Flexible Schedule – Ability to work a flexible schedule on short notice, including nights, weekends, and occasional long hours.
• Physical Demands – Ability to meet physical demands of position, including vision corrected to within normal limits.
• Stress Management – Function in a hectic work environment with occasional high‑stress periods.

Benefit eligibility is tied to whether you are a full‑time employee or part‑time employee.

• Full‑time employees (after the new hire waiting period) are eligible for:
  • Medical, Prescription, Dental, Vision
  • Life, Accidental Death & Dismemberment
  • Short‑Term Disability, Long‑Term Disability
  • PTO/Holidays
  • Discounts, Credit Union, Voluntary Benefits, Mylo
• Part‑time employees scheduled to work between 30 and 37.5 hours per week (after the new hire waiting period) are eligible for:
  • Medical, Prescription, PTO
  • Discounts, Credit Union, Voluntary Benefits, Mylo
• Part‑time employees scheduled to work less than 30 hours per week (after the new hire waiting period) are eligible for:
  • PTO, Discounts, Credit Union, Voluntary Benefits, Mylo

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.