Scale Operator

Scale Operator

Salary: $62,397.50 - $75,868.21 Annually

Location: Cedar Hills Landfill - th Ave SE, Maple Valley, WA

Job Type: Career Service (Exec)

Job Number: 2026SS26986

Department: DNRP-Natural Resources & Parks

Division: SWD - Solid Waste

FLSA: Non-Exempt

Bargaining Unit: G1 : L174-DLS, DNRP

Full- or Part-Time: Full Time

Hours/Week: 40 hours/week

Scale Operator role in King County’s Solid Waste Division (SWD) involves managing point-of-sale operations at a solid waste facility. Duties include processing customer fees, handling daily financial receipts, securing funds, providing customer service, educating customers on waste disposal rules, maintaining transaction records, managing Scale House supply inventory, and addressing emergency situations.

This role is responsible for managing point-of-sale operations, maintaining accurate transaction records, and ensuring compliant fund handling. The core focus is delivering excellent customer service while educating a diverse public on waste disposal rules, unsecured load laws, and compliance ordinances.

Provide professional customer service to internal stakeholders, TSOs, Engineering, Electricians, Mechanics, RES, Communications, Internal Affairs, external stakeholders, public/vendors by addressing inquiries, facilitating solutions, and ensuring understanding of applicable policies, procedures, and processes.

• Reconcile daily funds & receipts.
• Handle transactions that include cash, credit cards, Apple Pay, King County vouchers using the Point of Sale system (10‑key).
• Perform daily reporting of transactions (print receipts, send documents to Leads at Bow Lake).
• Demonstrate effective interpersonal and communication skills when interacting with customers, coworkers, vendors, and other departments.

• Working knowledge of cash handling and transaction management (3 years preferred).
• Demonstrated customer service experience in a fast‑paced/high‑volume environment (3 years preferred).
• 10‑key experience.
• Aptitude to work closely with others; experience communicating with a diverse range of staff and customers in a respectful, culturally sensitive manner.
• Ability to work independently.
• Strong written and oral communication skills; organizational skills.
• Ability to travel in a timely manner to various work locations, including those not served by public transportation.

• Customer Focus:
  Building strong customer relationships and delivering customer‑centric solutions.
• Decision Quality:
  Making timely, good decisions that keep the organization moving forward.
• Manages Conflict:
  Handling conflict situations effectively.
• Values Differences:
  Recognizing the value of diverse perspectives and cultures.
• Communicates Effectively:
  Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.

• Experience with de‑escalation training.
• Public service experience; local, state, or federal government.

The position is onsite with possibilities of multiple locations within the same week. Employees must reside in Washington state and within reasonable distance to King County worksite.

Work schedule is variable: full‑time or part‑time, with day, swing, and graveyard shifts. Part‑time positions are scheduled as needed with variable hours. Winter months may have limited hours; summer months may require overtime. Employees are expected to work during weather, health, and other emergency events.

This position is represented by Teamsters 174.

King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.