Patient Access Associate

Overview

Job Title: Patient Access Associate

Req:

Location: Lifestyle Medicine Maple Valley

Department: Lifestyle Medicine Maple Valley

Shift: Days

Type: Full Time

FTE: 1

Hours:

City State: Maple Valley, WA

Category: Administrative/Clerical

Salary Range: Min $22.17 - Max $37.05/hrly. DOE

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Patient Access Associate

JOB OVERVIEW: The Patient Access Associate position is responsible for scheduling services in hospital and clinic services using inbound and outbound call handling and MyChart requests. Responsibilities also include scheduling, pre-registration, insurance verification, registration, check-in (admission of patients), estimates, payment collections, check-out, and scheduling in-person in their respective departments.

DEPARTMENT: Clinic Network

WORK HOURS: As assigned

REPORTS TO: Manager, Clinic Network

• High School Graduate or equivalent (G.E.D.) required.
• Minimum one-year front office experience in a physician office or hospital access department; scheduling, registering, using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time.
• Demonstrates basic skills in keyboarding (35 wpm).
• Computer experience in a windows-based environment.
• Excellent communication skills including verbal, written, and listening.
• Excellent customer service skills.
• Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred.

• Ability to function effectively and interact positively with patients, peers and providers at all times.
• Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines.
• Ability to provide verbal and written instructions.
• Demonstrates understanding and adherence to compliance standards.
• Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff:
• Ability to communicate effectively in verbal and written form.
• Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the customer's needs.
• Ability to maintain a calm and professional demeanor during every interaction.
• Ability to interact tactfully and show empathy.
• Ability to communicate and work effectively with the physical and emotional development of all age groups.
• Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line.
• Ability to document per procedural template requirements, gather pertinent information and enter data into computer while talking with callers.
• Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility; detailed knowledge of insurance providers, their portals and their expectations for authorization approval for referral services/appointments.
• Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.
• Ability to organize and prioritize work.
• Ability to multitask while successfully utilizing varying computer tools and software packages, including:
• Utilize multiple monitors in facilitation of workflow management
• Scanning and electronic faxing capabilities
• Electronic Medical Records
• Telephone software systems
• Microsoft Office Programs
• Ability to successfully navigate and utilize the Microsoft office suite programs.
• Ability to work in a fast-paced environment while handling a high volume of inbound calls.
• Ability to meet or exceed department performance standards for Registration Quality, Productivity and Collections.
• Ability to speak, spell and utilize appropriate grammar and sentence structure.

Unique Physical/Mental Demands, Environment And

Working Conditions:

Must be able to stand or sit for extended periods. Must be able to withstand the repetitive motion of keyboarding for extended periods of time. Must be able to lift supplies and/or other documents up to 10 lbs. Must be able to push patients in wheelchairs from the admitting department to the patient care area.

Essential Responsibilities And

Competencies:

Responsible for inbound and outbound scheduling, pre-registration, insurance verification, registration, check-in (admission of patients), estimates, payment collections, check-out, and scheduling in-person for services supported by their department, this includes:

• Scheduling services for hospital and clinic services.
• Confirms referrals received for services are complete and accurate.
• Uses EPIC to gather necessary scheduling information such as patient acuity using snap board to view scheduling regimens, referral and…