Operations Manager for Delivery Service Partner; DSP

Operations Manager for Delivery Service Partner (DSP)

Peak Logistics is looking for an individual with a very flexible schedule, and the ability to work our back half schedule (Tue-Sat). Expect to work 5 8-10 hour days.

As a Operations Manager, you will be required to go through the same onboarding process & driver training as Delivery Associates, and are required to perform deliveries and gain hands-on experience to understand the job of a Delivery Associate. Although this is Operations Management job, on any given working day, you may be expected to drive & deliver packages alongside our Delivery Associates.

This position includes paid training and paid sick leave.

Responsibilities:

• Create and Manage weekly schedule for drivers
• Hire and onboard Delivery Drivers
• Create and maintain databases and spreadsheets for tracking daily, weekly, and quarterly performance of individual Delivery Drivers and the company as a whole
• Create and manage operation budgets.
• Coach and develop Delivery Drivers and Dispatch Associates based on performance metrics
• Lead and drive company performance metrics--safe driving, delivery completion rates, daily and weekly delivery capacity rates
• Track, maintain, and support maintenance of the fleet of vehicles
• Monitor progress of Delivery Driver Associates throughout the day and coordinate / prioritize package rescues, as needed.
• Address Delivery Driver Associate problems and requests by communicating directly with Amazon personnel and providing solutions.
• Receive emergency and non-emergency phone calls from Delivery Driver Associates and document all information, incidents, and issues.
• Enter data in various systems and Google documents, maintain logs, record calls, activities and other information.
• Prioritize phone calls according to urgency and importance.
• Use a mobile phone and computer to manage communications with Delivery Driver Associates and manage vehicles.
• Monitor, notify and confirm Delivery Driver Associates clock out/in for lunch break(s) according to policy.
• Utilizing GPS systems to monitor Delivery Driver Associates and track vehicles.
• Load, unload, prepare, inspect, re-fuel and safely operate company-provided transport vehicles, including, but not limited to, Extended Cargo Vans and Freightliner Step Vans.
• Deliver packages on varying routes to numerous addresses, both business and residential.
• Follow strict safety standards on and off the road.
• Interact with Amazon customers and the public in a professional and positive manner.
• Use handheld technology to manage the delivery process, and vehicle safety & maintenance procedures.
• Safely drive and operate delivery vehicles periodically.
• Other relevant duties as required.

Job Type: Full-time Salary: $57,500.00 per year + bonus

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• 8-10 hour shifts
• Opening & Closing shifts
• Weekday availability
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Maple Valley, WA 98038:
  Reliably commute or planning to relocate before starting work (Required)

Experience:

• Delivery driver: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Weekend Shift (Required)

Work Location:

One location

Location:

23226 Witte Road Southeast, Maple Valley, Washington 98038

Qualifications:

• Must be eligible to work in the U.S. and be at least 21 years of age with a valid driver's license.
• Must be able to maneuver packages (up to 50 lbs) and be able to get in and out of a van quickly/often throughout a route.
• Must be able to operate and navigate a delivery van.
• Must consent to a 4-panel drug test, including DMV vehicle record check.
• Must have good communication skills and the ability to work well with others.
• We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.