Service Operations Manager

Shape the future of healthcare at Maple as a Service Operations Manager. This hybrid role focuses on enhancing virtual care services through strategic operational design and implementation.

As an individual contributor in the Clinical and Customer Support Operations department, you will play a pivotal role in crafting and scaling high-quality workflows. You will translate service strategies into actionable plans, ensuring seamless integration of new features and tools like AI across Maple's platform, while optimizing both patient and practitioner experiences.

Key Responsibilities:

• Design scalable workflows and processes for service and product features

• Implement and rollout new virtual care services and tools

• Align with cross-functional teams for consistent service delivery

• Conduct regular audits to enhance operational efficiency

• Analyze performance metrics and drive continuous improvement

Requirements:

• Minimum three years in healthtech or operations

• Proven track record of managing cross-functional projects

• Strong analytical skills to drive operational improvements

• Excellent communication and stakeholder engagement abilities

• Familiarity with virtual care and AI technology is a plus

Become a key player in transforming healthcare delivery through operational excellence at Maple.
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