Lease Renewal Manager Toyota

LEASE RENEWAL MANAGER career and employment opportunity awaits you.

The Power to Move You. [Dealership Name], part of Zanchin Automotive Group, a privately-owned network of successful dealerships, supporting the community for 50 years, where careers are made and fostered with enthusiasm, integrity and respect, is hiring a LEASE RENEWAL MANAGER. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What’s in it for you…

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group

About the opportunity...

As an integral part of the "we can do that" operation, this position will be to champion and oversee the vehicle lease portfolio. Specifically, the position will be responsible to:

• Establish sales and profit objectives and pursue achievement through planning, organizing, controlling and measuring and
• Maintain and retain an existing customer-base of leased vehicles while pursuing growth through cost effective marketing and program enhancements
• Manage the lease vehicle portfolio and negotiate with third party credits to float transactions
• Ensure the security of leased vehicles, including the lien registration, insurance and potential repossession of vehicles
• With the Sales Management Team, actively purchase new vehicles, and sell pre-owned vehicles to optimize inventory; determine rates, buy-back and wholesale values
• Oversee the performance of Vehicle Lease Consultants to ensure that objectives are met by assisting in the development of short- and long-term objectives
• Work with Vehicle Lease Consultants to professionally close vehicle lease sales transactions
• Oversee and manage receivables relating to lease vehicle transactions

Customer Portfolio Management
• Maintain comprehensive database of customer lease agreements and expiration timelines
• Proactively contact customers 2 or 3 years into lease and/or 90-120 days before lease maturity to discuss renewal options
• Track lease portfolio performance including renewal rates, early terminations, and customer lifetime value
• Manage lease return scheduling and coordination with service departments

Customer Relations and Retention
• Build strong relationships with existing lease customers to maximize retention and loyalty
• Conduct outreach campaigns via phone, email, and direct mail to engage lease customers
• Address customer concerns and questions about lease terms, mileage, and wear charges
• Provide exceptional customer service throughout the lease renewal process

Sales and Negotiation
• Present lease renewal options including same vehicle extensions and new vehicle upgrades
• Negotiate lease terms, payments, and incentives to secure customer renewals
• Work with customers to structure lease agreements that meet their budget and needs
• Collaborate with sales team to transition customers into new vehicle leases

Lease Administration and Processing
• Process lease renewal applications and coordinate credit approvals with finance partners
• Prepare and review lease renewal documentation and customer agreements
• Calculate lease payments, residual values, and applicable fees and incentives
• Ensure compliance with manufacturer lease programs and captive finance company guidelines

Cross-Department Coordination
• Partner with sales consultants to identify upgrade opportunities for lease customers
• Work with service departments to schedule pre-lease-end inspections and maintenance
• Coordinate with F&I managers on lease renewal financing and product offerings
• Collaborate with remarketing team on lease return vehicle processing

Performance Analysis and Reporting
• Generate monthly reports on lease renewal rates, customer retention, and revenue impact
• Analyze lease portfolio trends and identify opportunities for improvement
• Track customer satisfaction metrics and lease renewal…