Global Off Invoice Transformation Framework and Process Leader

Global Off-Invoice Transformation Leader

Collaborate with Innovative 3

Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3

Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The position combines the art of process improvement, with compliance and business growth. Primary ownership of global standard operating procedures and compliance to standards is critical. Transforming and lifting data and insights to business teams elevates the role which can influence business strategy through high quality data collection.

• Drive process definition and standardization for customer incentive plans, point of sale data collection and quality, and chargeback business models
• Identify and activate automation and improvements increasing agility and quality while enabling growth for business teams
• Manage global timelines and be a technical subject matter expert for off invoice work streams
• Guide and provide insights and reporting that enable business teams to define point of sale strategy
• Collaborate with BPO organization on key performance indicators, process improvements, and efficiencies.

• Leads the global strategy for Point of Sale (POS), Customer Incentive Plans (CIPs), and Chargeback customer enabling frameworks, process standardization, and continuous improvement
• Establishes and drives global operational process alignment across business groups to improve consistency, scalability, and effectiveness
• Identifies, prioritizes, and leads a portfolio of improvement opportunities and projects to improve customer experience, cycle time, compliance, and productivity
• Manages global governance for POS/CIP/Chargeback processes, including transaction improvements, exception handling, onboarding standards, and escalation paths
• Leads and supports global deployments of new technical solutions, tools, system enhancements, and automation capabilities to improve accuracy, efficiency, visibility, and customer experience
• Ensures stakeholders are served with transparency and visibility of tools, information, and insights that enable strategic business decisions and revenue attainment

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)
• Seven (7) years of marketing, sales, point of sale, chargeback, customer operations, sales operations, finance, process excellence, or related operations roles in a private, public, government or military environment

• Master's degree in business administration, innovation, technology, data analytics, or marketing from an accredited institution
• Ten (10) years of marketing, sales, point of sale, chargeback, customer operations, sales operations, finance, process excellence, or related operations roles in a private, public, government or military environment
• Experience leading transformation initiatives across divisions, business groups, and functions
• Knowledge of 3M systems and processes related to POS/CIP/Chargeback operations
• Experience leading deployment of new tools, ERP enhancements, workflow solutions, reporting solutions, or automation capabilities

This role follows an on‑site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN.

May include up to 10% domestic/international.

May be authorized.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

3M offers many programs to help you live your best life – both physically and financially. 3M regularly benchmarks pay and benefits with comparable companies.

Safety is a core value  employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.