Customer Service Representative

Job Duties

xpress Employment Professionals in Woodbury, Mn is seeking a talented for a Call Center Representative for a fast paced company in the East Metro!

Monday-Friday 9:30am – 6:00pm

Monday-Friday 9:30-6:00pm (Wednesday off) and Saturday 7:30-4pm

Training will be Monday
- Friday. First 3 weeks 8-4:30pm

Pay: $20/hr doe + Monthly Commission ($200–$300 average based on appointments scheduled)

Temp-to-Hire Opportunity! Call Center Representative

Join a fast-paced and customer-focused team!

We’re looking for a Call Center Representative to join a high-volume service department. You'll play a key role in professionally scheduling and managing customer appointments, ensuring a seamless experience for both customers and technicians.

• Answer inbound calls to gather vehicle and customer information, and schedule service appointments
• Clearly communicate customer concerns and requests to the service team
• Provide accurate estimates for service time and cost
• Perform follow-up calls to ensure satisfaction post-service
• Handle customer concerns and complaints with professionalism and empathy
• Build positive relationships with both customers and teammates
• Reschedule appointments as needed during the call

• Typing speed of 40+ WPM with high accuracy (45–55 WPM preferred)
• 1+ year of customer service or call center experience (automotive or service-related industry a plus)
• Strong communication and active listening skills
• Comfortable navigating multiple computer systems and screens simultaneously
• Ability to handle high call volume with professionalism and efficiency
• Detail-oriented with strong organizational and time management skills
• Ability to work independently and as part of a collaborative team
• Positive attitude and problem-solving mindset when dealing with customer concerns
• Dependable attendance and commitment to schedule requirements

Team handles 3,000–4,000 appointments per month – your attention to detail and customer service skills will make a big impact!

NA

2+ YEARS

First (Day)

2

No

Yes

No

No

$20.00 - $20.00 / Hourly

Additional monthly bonuses based on number of appointments set.

Average $200-$300 a month

55110

Full Time

On-site

L068

Medical, Dental, Vision, 401k,