Temporary Patient Care Coordinator; Maplewood, MN

Temporary Patient Services Coordinator (Maplewood, MN)

Job Category: Retail

Requisition Number: PATIE
007181

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• Posted :
  February 2, 2026
• Full-Time
• On-site

Showing 1 location

MN001 - Maplewood
1560 Beam Ave.
Ste. C
Maplewood, MN 55109, USA

Are you ready to be the heartbeat of our clinic and the ultimate guide on the journey to better hearing? As our Patient Services Coordinator, you’ll be the friendly face that patients can rely on for a seamless experience from start to finish! You’ll juggle everything from managing schedules and patient accounts to organizing exciting events that keep our community engaged.

With your knack for creating an inviting atmosphere and your passion for exceptional service, you’ll play a vital role in our clinic team, ensuring that every patient feels valued and heard. If you’re ready to make a real impact while having fun in a dynamic environment, we want to meet you!

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being.

This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.

The Patient Services Coordinator (PSC) is the face of the clinic and the patient’s guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more.

The PSC is an essential component of the Clinic Team and a steward of its resources.

Schedule:

Full time, Monday - Friday. This position will be temporary for 90 days.

Our Culture

• An experienced team built around a culture of professional growth and knowledge-sharing.
• We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices.
• We serve with passion, purpose and excellence.
• Total Team Approach – Our staff functions together as a cohesive group of hearing professionals.
• We coordinate the individual expertise of all staff members to provide the best possible care for our patients.

You Will Ensure a Positive Patient Experience

• Immediately acknowledge, greet and service all guests in a friendly, professional manner.
• Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
• Utilize elevated customer service approach and communication style when working with patients.
• Direct and answer calls in a timely, professional fashion.

You Will Provide Administrative Assistance>

• Strategically manage patient schedule on behalf of Clinic Team.
• Understand, support and track current initiatives for the clinic.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
• Maintain day-to-day operational procedures.

You Will Complete Varied Tasks

• Lead Morning Huddle on behalf of Clinic Team at the start of each day.
• Make deposits (transportation required) and maintain cashbox.
• Reconcile all deposits daily and report weekly.

Results
- Performance measures (How to Measure Success)

• Customer Retention – Measured by active customers as a percentage of clinic total customers.
• Patient Referrals – Measured percentage of referrals from your active customer database.
• Same- or Next-day New Patient Appointments – Measured by the number of days ‘wait time’ for Hearing Consultation.
• Days Sales to Cash – Measured by the number of business days payments are outstanding.
• Maximized Opportunities – Measured by the percentage of Hearing Consultations completed with a companion (to scheduled).

Other Duties…