WomanWoRx Medical Receptionist and Exercise Specialist

Description Summary

The Woman

WoRX Medical Receptionist & Exercise Specialist is a hybrid, patient-facing role that blends exceptional front-desk medical reception responsibilities with hands-on exercise specialist support. This position plays a vital role in creating a warm, welcoming, and highly organized experience for all guests and patients while also delivering high-quality exercise programming within Woman

WoRX’s collaborative care model.

Woman

WoRX is a division of Minnesota Women’s Care and offers a unique integrative wellness environment that combines chiropractic care, physical therapy, exercise physiology, dietetics, nurse practitioners, and fitness services. This role is ideal for a candidate who thrives in a fast-paced, people-centered healthcare and wellness setting and enjoys both administrative and movement-based work.

• Meet and greet all guests and patients in a warm, professional manner
• Facilitate engaging and efficient check-in and check-out experiences
• Answer and manage incoming phone calls for WomanWoRX
• Respond to patient inquiries via phone and web platforms
• Schedule appointments and coordinate care within collaborative treatment plans
• Handle provider referrals and information transfer
• Collect payments and set up automatic payment plans
• Educate patients on memberships, packages, and service offerings
• Manage inbound and outbound membership opportunities
• Maintain accurate documentation and communication within patient records

• Work closely with chiropractors, physical therapists, and other providers to support collaborative care plans
• Lead, track, and maintain remote monitoring of exercise and physical therapy plans
• Lead, track and monitor, chiropractic exercise therapy
• Conduct one-on-one exercise sessions and strength training with patients, both in person and virtually
• Write and develop programming for fitness classes, workshops, and specialized programs
• Research exercise science best practices and develop new offerings to enhance patient experience
• Promote Woman
  
  WoRX services and the benefits of collaborative care
• Assist with product and program development in collaboration with the Operations Manager
• Troubleshoot issues independently while collaborating with team members when appropriate

• Degree in kinesiology, exercise science, or related field OR a minimum of ten years of fitness training experience
• Punctuality and adherence to schedule are required
• Positive attitude and passion for health, wellness, and patient-centered care
• Strong customer service, organizational, and multitasking skills
• Excellent problem-solving and time-management abilities
• Ability to thrive in a fast-paced, dynamic environment
• Effective verbal and written communication skills
• Ability to work at a computer for extended periods of time
• Ability to lift up to 30 lbs
• Ability to handle confidential and sensitive information with discretion
• Prior experience in a healthcare facility and/or fitness or wellness studio preferred
• Knowledge of anatomy and physiology
• Knowledge of health insurance policies and how benefits apply to patients

• Demonstrate a proactive, supportive, and collaborative approach to teamwork
• Share knowledge, promote positivity, and take responsibility for ongoing professional development
• Seek and value open, honest communication and constructive feedback
• Provide outstanding communication, documentation, education, and care to all patients
• Actively listen, lead with curiosity, and assume positive intent
• Prioritize tasks and respond effectively to changing and fast-paced environments

The duties listed above are not all-inclusive. Team members may be asked to perform additional duties as needed. This job description is a living document and may be modified by leadership to meet the evolving needs of the clinic. All requirements are subject to modification to reasonably accommodate individuals.