RN Clinical Nurse Supervisor Maplewood ALF

Assisted Living Clinical Manager

The Assisted Living (AL) Clinical Manager is accountable for the management and operation of the assisted living community and sets the tone to ensure a home-like atmosphere. The AL Clinical Manager operates in cooperation with the campus Administrator and under guidance of the VP Assisted Living Communities, ensuring quality tenant care and retention of highly trained, happy and motivated staff. The AL Clinical Manager is charged with creating, demonstrating and setting expectations for a culture of collaboration, compassion, and customer service that will strongly encourage staff to self-report areas of improvement and ensure tenant’s rights are protected.

Responsibilities include ensuring and enforcing compliance with all federal, state and local laws applicable to assisted living communities while realizing the ultimate goal of attaining and maintaining the highest practicable physical, mental and psychosocial well-being of each tenant. The AL Clinical Manager is many times directly involved in the hands-on completion of the required tasks of the community, including meeting with new tenants, helping tenants obtain benefits for which they may be eligible and planning activities.

All tasks are completed with an effective and efficient use of resources.

AL Clinical Managers manage and operate the community in a way that promotes meeting the individual needs and preferences (INP) of tenants and that care received is tenant-centered by ensuring:

• The admission process is completed in a comprehensive manner and is tenant-centered
• Service Schedules are complete

• Plans of care are drafted, implemented and maintained for every tenant based upon his/her INP
• Quality of living is maximized through continual monitoring of tenant progress and corelated recommendations for the best care environment

• All staff are trained and follow state and federal guidelines related to tenant rights; issue related to abuse, neglect and misappropriation of tenant property are addressed thoroughly and immediately
• A formal Quality Assurance Program Initiative is created, reviewed and continually updated with focus on strategically determining how each staff member influences tenants’ individual needs
• A strong culture of customer service to facilitate a tenant-centered experience

• Tenants are properly evaluated and cared for based upon their psychosocial needs and preferences
• Tenants and their support network are regularly informed of their care, condition and treatment
• Tenant‑specific documentation is protected and follows state and federal regulations including HIPAA
• Doctors’ orders are strictly followed, and policies and procedures are in place to assure compliance
• Individualized rehabilitative services are provided to assist tenants to meet their baseline and facilitate them to be as independent as possible

• A clean, safe, maintained and sanitary environment via housekeeping, laundry, and maintenance
• Recreation, events and programs are tenant-centered and designed to meet INP

• Nutritional needs are met in accordance with INP while meeting all physician’s orders
• Services from qualified vendors are available to meet the needs of tenants

AL Clinical Manager creates a culture of high employee satisfaction and competence through:

• Ensuring corporate recruitment, selection and orientation procedures are consistently practiced
• Assurance of robust employee training, development, and continuing education opportunities
• Focus on retention of staff through gathering continuous, honest feedback, ensuring timely performance

appraisals, and the friendly, customer-service focused culture of the facility is prevalent, processes are in place to prevent injury and encourage staff wellness; ensure successes are celebrated!

• Consistent utilization of corporate corrective action process including objective, thorough and timely investigations that require suspension of involved staff pending the outcome

• Creating an environment where staff, without fear of retaliation, can communicate areas of frustration, abuse, mistreatment or other concerns
• Ensuring…