Clinic Nurse Manager

You’re part of something bigger  are an award-winning integrated health care system comprised of several organizations. Our organization includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better.

If you want to make a difference, we want you on our team.

Join our growing organization on our exciting mission to improve health and wellbeing! At Health Partners, you will find a culture of excellence, compassion, integrity and most importantly, partnership. By working together in the spirit of partnership, we will improve health, create exceptional experiences for those we serve and make care and coverage more affordable. Picture yourself at Health Partners and imagine the future successes we could achieve together!

Monday through Friday, general business hours

People

• Manages day to day operations of clinic including resolution of human resource, labor relations, employee safety and risk management issues; plans, directs and manages the staff at clinical site
• Evaluates performance and provides feedback for direct reports
• Establishes and maintains a culture of accountability.
• Develops and maintains community relationships
• Serves the community through involvement in and support of community activities
• Responsible for recruitment and retention, management, development and training of supervisory staff and employees directly or in collaboration with service line supervisors
• Partners with HR, Nursing leadership and physicians to support learning CEUs, webinars and other learning opportunities for leaders and front line staff
• Works with staff physicians, lead physicians and department heads to assure the operations of the clinic maximize physician time and create an environment staff and physicians enjoy
• Partners broadly with key leaders in other departments including Marketing, Patient Accounting, Facilities and Member Services, Care Line, Appointment Center, Lab, Radiology, Pharmacy, Coding Services
• Builds a culture of collaboration and trust throughout the clinic that drives employee satisfaction through initiatives such as Healthy Workplace

Health

• Monitors and assesses for quality improvement processes including Care Model Process
• Uses data for decision-making and participates in the development of data collection systems required to administer clinic operations.
• Plan and implement key HPMG goals and objectives including, but not limited to, implementation of best practice, quality improvement initiatives and execution of prepared practice teams.
• Ensures effective and consistent implementation of projects and initiatives
• Ensures the improvement of health and quality measures, i.e., optimal diabetes care
• Leads local improvement efforts to improve systems and patient care results

Experience

• Builds a culture of collaboration and trust that drives improved staff satisfaction and drives toward 10th percentile results in our patient experience measure.
• Manages patient satisfaction and employee involvement
• Ensures consistency in customer service in all areas
• Manages outcomes for any complaints or concerns with members and patients; using prescribed methods of service recovery; provides follow up after resolution

Stewardship

• Uses data to guide and direct clinic operations
• Plans, develops and monitors the budget for their area of responsibility
• Monitors financial performance, identifies and implements strategies to reduce costs and improve quality of care/service
• Prepares and administers emergency response plans
• Responsible for all facility management including upkeep and remodeling and offers suggestions for prioritization when appropriate to Facilities Services
• Actively works to meet group practice building goals

Leadership

• In everything you do, think “partner”
• Be a great coach
• Involve and engage your team members
• Care about your team members as people
• Be clear about results and stay focused on them
• Make healthy, productive communication a…