DSW Associate Store Manager

General Summary

Supports and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory-related actions to drive sales and results. Partners with the management team to understand daily, weekly and monthly store priorities. Participates in and supports merchandise placement, fulfillment and store recovery. Participates in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.

• Elevate in‑store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close, including store cleaning, recovery and maintenance standards.
• Review and communicate action plans to ensure all tasks are completed throughout the day, week, and month.

• Elevate in‑store experience by modeling CEL behaviors and coaching associates to achieve store goals and KPI. Respond to customer and associate requests or feedback with a high sense of urgency.
• Ensure a positive customer experience by maintaining store standards and completing all open/close tasks.
• Review and communicate action plans to ensure all tasks are completed throughout the day, week, and month.

• Improve metric‑based goals by reviewing, understanding and clearly communicating daily, weekly and monthly progress.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Ensure execution of processes related to audits, donations, transfers, mismatches, damages and similar activities.
• Work closely with the Store Manager to ensure all policy and procedures are followed.

• Set clear expectations, participate in and follow up on all inventory‑related activities, including freight receipt, product placement, markdowns and items out of stock (MOOS).
• Set clear expectations, participate and follow up on all omni activities in store, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Collect and submit all supply needs to ensure successful operations in all areas of the business.

• Ensure a safe environment for both customers and associates; make sure all equipment is in good condition.
• Ensure associates are equipped to resolve customer concerns and know when to escalated to the Store Manager.
• Support the Store Manager with associate time‑keeping activities to ensure all store labor deliverables are met, including scheduling, forecasting and payroll management.
• Support the Store Manager in resolving associate‑relations matters; provide feedback on performance and communicate issues for follow‑up.

• Recognize the store team through company recognition tools.
• Support development of the store team through training, coaching, feedback and motivation.
• Assist in recruiting, interviewing and onboarding Store Associate candidates.
• Delegate and/or perform all other associate duties within store.
• Perform other duties as assigned by the Store Manager and/or Co‑Manager.

• Excellent customer service by exhibiting professionalism, a positive mindset and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold the team accountable to meet time‑bound expectations.
• Availability to meet the needs of the business, including nights, weekends, holidays and shifts outside of traditional business hours.
• Proficient in the use of technology to engage in…