Sr Salesforce Administrator Data Cloud Lead

Senior Salesforce Administrator & Data Cloud Lead

Reports to:

Director, Data and Analytics

Employment:
Full-Time, Exempt

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled psychiatry visits via telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.

This role serves as StationMD’s senior Salesforce platform administrator and Data Cloud lead to manage day-to-day Salesforce administration, optimize our Data Cloud implementation, provide light development support, and contribute to platform architecture decisions. This position complements our existing Salesforce Developer & Automation Engineer by focusing on platform administration, data governance, Data Cloud management, and solution design while handling routine development tasks such as Flows and formula-based customizations.

The position requires close collaboration with cross-functional teams to ensure data integrity, user enablement, scalable architecture, and optimal utilization of Salesforce's data capabilities.

• Manage Salesforce user administration including Permission Sets, Roles, Profiles, and security settings
• Handle user provisioning, deactivation, and access management across the organization
• Configure and maintain standard Salesforce functionality including objects, fields, page layouts, record types, and validation rules
• Manage sandbox environments and coordinate deployment processes
• Stay current with Salesforce releases, new features, and best practices to continuously improve system performance
• Provide technical support to end users across departments and troubleshoot system issues
• Train team members on Salesforce features and functionality

• Build and maintain Salesforce Flows for business process automation
• Create and manage formula fields, validation rules, and roll-up summaries
• Write basic SOQL queries for reporting and data extraction needs
• Develop simple Lightning page customizations and app configurations
• Partner with the Salesforce Developer & Automation Engineer on more complex development projects requiring Apex or Lightning Web Components

• Contribute to Salesforce architecture decisions, ensuring scalable and maintainable solutions
• Design and optimize data models, object relationships, and schema structures
• Evaluate declarative vs. programmatic approaches and recommend appropriate solutions
• Document architectural standards, design patterns, and best practices for the Salesforce platform
• Assess platform limits and governor limits when planning new features or integrations
• Participate in technical design reviews alongside the Salesforce Developer & Automation Engineer
• Provide input on integration architecture patterns for data flowing into and out of Salesforce

• Oversee Salesforce Data Cloud implementation and manage various data streams for optimal data flow
• Configure and maintain data model objects, identity resolution rules, and calculated insights
• Build and manage segments, activation targets, and data actions within Data Cloud
• Monitor data ingestion processes and troubleshoot data quality issues
• Develop and optimize data mappings between source systems and Data Cloud
• Design Data Cloud architecture to support analytics and activation use cases

• Ensure Salesforce data hygiene, scalability, and system reliability through proactive monitoring and maintenance
• Implement and enforce data governance policies and standards
• Conduct regular data audits and cleansing activities
• Provide data backup/restore, business continuity, and disaster recovery support to ensure system uptime and data protection
• Monitor system performance metrics and recommend improvements to enhance user experience and data accuracy

• Create, maintain, and manage comprehensive Salesforce reports and dashboards to support Growth, Operations, and Finance departments
• Support the Data and Analytics team with data extraction and preparation needs
• Develop and maintain technical documentation for Salesforce configurations and Data Cloud setup

• Collaborate with non-technical stakeholders to understand business needs and deliver user-friendly, intuitive solutions
• Partner with the Salesforce Developer & Automation Engineer on projects requiring both administration and development expertise
• Participate in strategic planning sessions to identify technology solutions that support business growth objectives

• Bachelor's degree in Computer Science,…