Dispatcher, Transportation

Transdev in Maplewood, NJ is hiring an in‑person Dispatcher to join our Essex County team. The Dispatcher oversees road service through communication with Operators and provides customer support to clients. We are seeking customer‑service‑oriented professionals who are dedicated to safety.

• Base pay: minimum $19.00 per hour – maximum $21.00 per hour
• Vacation: minimum of two (2) weeks per year
• Sick days: 5 days per year
• Holidays: 12 days; 8 standard, 4 floating
• Health, dental, vision, life insurance, 401(k) and voluntary benefits

• Oversee road service assigned by tracking trip performance measures, ensuring routes begin on time, managing incidents, and maintaining service performance standards.
• Provide customer support by responding to questions and concerns regarding customer trips, including no‑shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators and act as liaison between operators and emergency services.
• Review route performance and proactively respond to situations that impact customer service.
• Manage run pullouts, openings, and closures in designated Dispatch & Scheduling.
• Record late pullouts, uncovered driver callouts, and closed routes.
• Proactively manage runs to maintain service performance standards.
• Reassign trips between runs in a timely manner as needed.
• Respond to driver requests for assistance.
• Manage incidents and accidents in accordance with established policies and procedures.
• Perform other duties as required.

• High School Diploma or GED; technical degree preferred.
• 3–5 years of dispatching experience; prior experience as a driver for paratransit operations beneficial.
• Excellent verbal, interpersonal and customer service skills.
• Strong problem‑solving and analytical skills.
• Knowledge of traffic patterns and their impact on paratransit operations preferred.
• Excellent communication skills in person, over the phone, and on a two‑way communication device.
• Strong computer skills, knowledge of Microsoft Office and paratransit scheduling software (preferably Spare). Ability to learn new software.
• Must be able to work shifts or flexible schedules as needed.
• Subject to DOT drug testing and physical exam if applicable; DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Must be able to work flexible schedules as needed.
• Majority of work is conducted indoors in air‑conditioned or well‑ventilated facilities.
• Work in an office or cubicle space equipped with a telephone and computer.
• Work may involve long periods of sitting, typing, or looking at a computer screen.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants with disabilities.

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future.
• Applicants must successfully pass a pre‑employment drug screen.
• Transdev maintains a drug‑free workplace.

California applicants:
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About Transdev:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicles and fleets, and deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations and manages more than 17,000 vehicles. Transdev is a global leader in mobility, operating in 19 countries with 110,000 team members worldwide.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.