Resident Services Coordinator; Receptionist

Job Category
:
Community Management

Requisition Number
: RESID
005325

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• Posted:
  May 18, 2026
• Part‑Time
• On‑site

Onsite – Del Webb at Dove Mountain, Marana, AZ 85658, USA

Position Summary:

Located in the Tortolita Mountain area on Dove Mountain, this position is primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face‑to‑face at a community center within a 55+ homeowners association.

• Partners with Community Manager and Lifestyle Director to effectively manage the front reception operations.
• Greets all homeowners and guests and filters all inbound calls to determine immediate needs and execute appropriate assistance.
• Retrieves and distributes all voice mails left with front reception.
• Accepts and records on membership accounts payments for guest fees, fitness classes and tickets for various lifestyle-sponsored activities and events; issues membership cards and guest passes and reconciles all revenue collected during shift for proper accounting.
• Assists with resident events and lifestyle programming, may include light duty set‑up and tear down, sign‑in procedures, and serving alcohol during Association-sponsored happy hours and lifestyle events.
• Performs other clerical, administrative and lifestyle-related duties as directed.

• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organizational skills.
• Proficient with computer programs and database systems, including Microsoft Office, intranet, internet and e‑mail systems.
• Positive and effective interaction with residents and staff at all levels.
• Professional and timely handling of customer service requests.
• Team player able to collaborate within the department and with other departments.
• High school diploma or GED and at least two years of full‑time, paid, professional experience in a Receptionist/Customer Service role within an office environment.
• Excellent phone etiquette with ability to elicit pertinent information and route appropriately.
• Ability to complete employer‑paid ABC Basic Liquor Law and CPR/AED training within 45 days of hire.

• Primarily seated at a workstation utilizing a computer in a community center setting.
• Occasional bending; lifting of objects up to 15 pounds.
• Occasional light cleaning of work area.
• Requires flexibility to work early mornings, evenings and weekend shifts.

• High School diploma or higher.
• Two (2) years of experience in a Receptionist, Customer Service, Hospitality role within an office environment.
• Certified CPR/AED and ABC Basic Liquor Law within 45 days of hire.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.