Administrative Job Coach

Marana Health is seeking an Administrative Job Coach to join the Behavioral Health team at the Marana Main Health Center, and all Marana Health sites across Tucson, Arizona.

The Administrative Job Coach supports individuals with disabilities in gaining and maintaining employment in the administrative field. This role focuses on assisting Administrative Work Adjustment Trainees (WAT participants) at Marana Health facilities by providing training and hands‑on coaching in core office tasks and front‑desk functions, including insurance verification, scheduling, client check‑in, phone etiquette, and customer service. The Coach helps participants build the skills, confidence, and knowledge needed for success in professional administrative settings, while partnering with colleagues to promote inclusive and supportive workplace environments.

Ongoing guidance, performance feedback, progress monitoring, and advocacy are key components of this role to ensure long‑term job retention and career development for each participant.

Marana Health is a Federally Qualified Community Health Center (FQHC) with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole‑person health care.

• High school diploma or equivalent
• Basic Life Support (BLS) for Healthcare Professionals certification (obtained prior to start date)
• First Aid certification (may be completed with Marana Health upon hire)
• Fingerprint Clearance Card through the Arizona Department of Public Safety (must be verified as “valid” prior to start date)
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39‑month MVR will be run by Marana Health)
• Proficiency with computers and basic software
• Bilingual (English/Spanish)

• Associate degree in social services, business, or related field
• 2 years’ experience in behavioral health or related social services, supporting clients with disabilities
• Experience working with the State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients
• Previous experience in administrative work

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

Please note that these requirements may be waived for employees who are not assigned to physical locations and are fully remote or virtual. Staff in hybrid roles (working partially on‑site in Marana Health facilities) are required to meet all stated requirements for the assigned site(s).

This position does not have formal supervisory responsibilities but may provide guidance, direction, or training to program participants and peers as part of regular job duties.

• Strong communication, organizational, and customer service skills, with a focus on building trust, mutual respect, and courtesy
• Proficiency with computers and basic software
• Knowledge of State ACC and RBHA requirements
• Ability to evaluate and analyze the employment barriers of trainees

• Provide direction and support to trainees in the Job Services Program.
• Establish rapport and communicate expectations to trainees, understanding the interests and capabilities of each trainee.
• Modify training sessions to match the trainee’s ability to achieve identified objectives on their Individual Service Plan (ISP).
• Conduct trainee assessments including reviewing adaptive behaviors, transportation options, the trainee’s expressed willingness to work, and other relevant factors.
• Assist with the review of trainees for competitive employment placements.
• Maintain communications with Managers and Employment Service Supervisor (ESS) regarding program and facility operations.
• Conduct job coaching off premises, as appropriate.
• Ensure Occupational Safety & Health Act (OSHA), local health and safety codes, and company safety and security policies are met.
• Participate in scheduling; trainees to ensure appropriate staffing at all times.
• Handle customer concerns in a quick, efficient,…