Housekeeping Supervisor | Faro Blanco Resort & Yacht Club, Curio Hilton

Shaner Hotels has an amazing opportunity to join our team at the Faro Blanco Resort & Yacht Club in Marathon, Florida. Set on Marathon's waterfront, Faro Blanco Resort & Yacht Club is easily identifiable by its historic lighthouse. A full‑service marina, 125 accommodations, and a restaurant maintain our status as the premier resort in the Florida Keys. From weddings with the harbor in view to fishing charters and onsite Jeep rentals, experience the best of a resort that puts you near all the water activities you can handle.

Shaner Hotel Group is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry, operating over 65 properties across 14 states and four countries. We partner with top hospitality brands, providing services for investors, hotel owners, and brands—including hotel development, design and construction, e‑commerce, and revenue management.

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintains established standards and procedures of Shaner and/or franchise. Directs, implements, and maintains a strong service and management philosophy which serves as a guide to the respective staff.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensure compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that the housekeeping team is informed as well.
• Handle guest complaints to ensure guest satisfaction.
• Train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Perform housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

• Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate satisfactorily with guests, management, and co‑workers.
• High school graduate or equivalent; some college preferred.
• Bilingual in English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.