Front Desk Supervisor | Faro Blanco Resort & Yacht Club, a Curio by Hilton

Job Title

Front Desk Supervisor

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.

Handle guest complaints ensuring guest satisfaction.

Assist staff with their job functions to ensure optimum service to guests.

Monitor and maintain cleanliness, sanitation, and organization of assigned areas.

Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.

Other duties as assigned.

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Minimum one year experience in a similar position. Prior supervisory experience a plus.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

High school graduate or equivalent, some college preferred.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotels has an exciting opportunity to join our team at the Faro Blanco Resort & Yacht Club located in beautiful Marathon, Florida! Set along the stunning waterfront of the Florida Keys, our resort offers guests an unforgettable island experience highlighted by our iconic historic lighthouse and breathtaking harbor views.

As one of Marathon's premier waterfront destinations, Faro Blanco features 125 accommodations, a full-service marina, and exceptional dining experiences. Guests can enjoy everything the Florida Keys have to offer, from waterfront weddings and special events to fishing charters, boating adventures, and onsite Jeep rentals that make exploring the islands easy and memorable.

With a perfect blend of relaxation, adventure, and authentic island hospitality, Faro Blanco Resort & Yacht Club provides a unique environment for creating unforgettable guest experiences.

If you're passionate about hospitality and looking for an opportunity to grow your career, Faro Blanco Resort & Yacht Club is the perfect place to join the Shaner Hotels family. Become part of a team dedicated to service excellence, teamwork, and delivering exceptional experiences in one of Florida's most beautiful destinations.

Shaner Hotel Group is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Identification 236467

Locations 1996 Overseas Hwy, Marathon, FL, 33050, US (On-site)

Full Time or Part Time Full-Time/Part-Time

Brands Curio Collection

Job Category Front Desk