Senior Villa OPS Manager/Sales
Job in
Marathon, Monroe County, Florida, 33050, USA
Listed on 2026-08-22
Listing for:
Hawks Cay Resort
Full Time
position Listed on 2026-08-22
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Resort/Retreat, Guest Services, Hotel/Hospitality Sales
Job Description & How to Apply Below
- Oversee the day-to-day operational performance of villas and condominium units within the resort program.
- Act as the primary curator of villa operations, ensuring units are maintained, presented, and operated according to resort standards.
- Partner with the Sales, Reservations, Rooms, Housekeeping, Engineering, and other departments to maximize villa performance and owner satisfaction.
- Support villa rental sales strategies, inventory management, occupancy initiatives, and revenue opportunities.
- Monitor villa readiness, presentation, maintenance, and overall guest experience.
- Identify opportunities to improve villa profitability, utilization, and operational efficiency.
- Oversee the day-to-day operational performance of villas and condominium units within the resort program.
- Act as the primary curator of villa operations, ensuring units are maintained, presented, and operated according to resort standards.
- Partner with the Sales, Reservations, Rooms, Housekeeping, Engineering, and other departments to maximize villa performance and owner satisfaction.
- Support villa rental sales strategies, inventory management, occupancy initiatives, and revenue opportunities.
- Monitor villa readiness, presentation, maintenance, and overall guest experience.
- Identify opportunities to improve villa profitability, utilization, and operational efficiency.
- Serve as the Program Manager for PMs, inspections, and villa billables, ensuring processes are completed accurately and timely.
- Coordinate and monitor property management activities associated with participating villas and condominiums.
- Oversee villa inspections and follow up on deficiencies, repairs, and maintenance needs.
- Monitor owner and villa billables, ensuring charges are accurate, properly documented, and communicated appropriately.
- Maintain accurate records and reporting related to villa operations, inspections, maintenance, and financial activity.
- Coordinate with Finance and Property Management to resolve billing questions and discrepancies.
- Serve as the primary liaison between villa owners and the resort/property team.
- Develop and maintain strong, professional relationships with villa owners through consistent communication, responsiveness, and follow-through.
- Communicate resort policies, operational updates, maintenance projects, amenities, programs, and other information relevant to owners.
- Address owner concerns and coordinate appropriate resolutions with resort leadership and operational departments.
- Represent the resort professionally during owner interactions and ensure owners feel informed, valued, and connected to the property.
- Serve as a relationship builder and "CNN broadcaster" of resort information, keeping owners informed about what is happening throughout Hawks Cay Resort.
- Proactively communicate important resort updates, events, operational changes, improvements, and opportunities.
- Develop clear and engaging owner communications that strengthen the connection between owners and the resort.
- Ensure information shared with owners is accurate, timely, professional, and aligned with resort leadership.
- Coordinate and facilitate quarterly owner meetings in partnership with the appropriate resort leadership and Resort Chair.
- Prepare meeting agendas, presentations, operational updates, and supporting materials.
- Coordinate with department leaders to gather relevant updates and information for owner meetings.
- Document key discussion points, concerns, action items, and follow-up responsibilities.
- Ensure action items resulting from owner meetings are tracked through completion.
- Build strong working relationships with resort department leaders and property management partners.
- Coordinate cross-functional solutions to villa operational issues.
- Monitor service standards and identify opportunities for continuous improvement.
- Provide management with regular updates regarding villa performance, owner concerns, operational challenges, and opportunities.
- Maintain confidentiality and professionalism when handling owner, financial, property, and resort information.
- Bachelor’s degree in Hospitality Management, Business Administration, Real Estate, Property Management, or a related field preferred.
- Previous experience in resort, hotel, condominium, villa, property management, owner relations, or luxury hospitality operations.
- Strong understanding of hospitality operations, property management, and owner relations.
- Sales and revenue-management experience preferred.
- CAM (Community Association Manager) license preferred.
- Strong organizational and project-management skills.
- Excellent verbal and written communication skills.
- Ability to build and maintain relationships with high-value owners and internal stakeholders.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with…
Position Requirements
10+ Years
work experience
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