Front Office Manager – Luxury Oceanfront Resort | Isla Bella Beach Resort
Listed on 2026-09-14
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism, Resort/Retreat
Front Office Manager – Luxury Oceanfront Resort | Isla Bella Beach Resort
Job Category: FRONT OFFICE
Requisition Number: FRONT
009159
- Posted :
September 10, 2026 - Full-Time
- On-site
Showing 1 location
Isla Bella Beach Resort
1 Knights Key Blvd
Marathon, FL 33050, USA
About Isla Bella Beach Resort
Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.
Job SummaryIsla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking an experienced and service-driven Front Office Manager to lead our Front Desk operations.
This role is responsible for overseeing daily Front Office operations, leading and developing the Front Desk team, and ensuring an exceptional guest experience from arrival through departure. The ideal candidate is a strong leader who thrives in a fast-paced resort environment and is passionate about delivering outstanding service.
Responsibilities- Lead and oversee all Front Office and Front Desk operations to ensure exceptional guest service
- Supervise, coach, and develop Front Desk Agents, Night Auditors, and supervisory team members
- Foster a positive, engaged, and service-driven team culture
- Ensure all guest interactions meet Isla Bella’s luxury service standards
- Handle guest concerns and service recovery with professionalism and urgency
- Oversee scheduling, staffing levels, and daily operational workflow
- Partner with leadership on hiring, training, and performance management
- Monitor front office performance, guest feedback, and service metrics
- Maintain strong knowledge of resort offerings, amenities, rates, and promotions
- Ensure compliance with cash handling, safety, and operational procedures
- Review daily reports, logs, and communications to ensure accuracy and follow-up
- Act as Manager on Duty as needed and support overall resort operations
- Minimum of 2–3 years of Front Office leadership experience in a hotel or resort environment
- Strong leadership skills with the ability to motivate, coach, and develop teams
- Excellent guest service and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced, high-volume environment
- Strong communication and interpersonal skills
- Experience with hotel property management systems required
- Proficiency in Microsoft Office
Ability to stand for extended periods throughout the shift
Ability to lift up to 50 pounds occasionally
Comfortable working in a fast-paced, guest-facing environment
We offer a comprehensive benefits package and a great team environment:
- Additional voluntary benefits
- Employee housing based on availability
- Discounts at EOS Hospitality sister properties
- Opportunities for growth within EOS Hospitality
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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