Food & Beverage Manager

Tranquility Bay Beachfront Resort
2600 Overseas Hwy
Marathon, FL 33050, USA

About Tranquility Bay Beachfront Resort

Tranquility Bay Beachfront Resort blends luxurious comfort with the serene charm of the Florida Keys, creating an unforgettable tropical haven in the heart of Marathon. This 103-room resort, set on 12 acres with a 2.5-acre private white-sand beach, offers standalone beach houses and garden guest rooms, three sparkling pools, and vibrant dining at Butterfly Café and TJ’s Tiki Bar. With a focus on exceptional service and immersive water-centric experiences, Tranquility Bay captures the laid-back elegance of island life.

The Opportunity

The Food & Beverage Manager is responsible for the overall leadership, performance, and direction of Food & Beverage at Tranquility Bay Beachfront Resort.

As the resort’s lead Food & Beverage operator, this position has responsibility for guest satisfaction, service standards, team development, revenue generation, labor management, cost controls, departmental profitability, and compliance.

We are seeking a leader who is equally comfortable analyzing financial results, developing and coaching employees, implementing revenue strategies, and being highly visible on the floor during service. This is not primarily an office-based position; successful leadership requires an active presence throughout the operation and direct engagement with guests and team members.

What You'll Lead

F&B Operations & Guest Experience

• Provide overall leadership and day-to-day direction for the resort’s Food & Beverage operation, including Butterfly Café, TJ’s Tiki Bar, and banquet, catering, and special event service as applicable.
• Maintain a highly visible, hands-on presence throughout Food & Beverage operations, particularly during peak meal periods, weekends, holidays, and special events.
• Establish, communicate, and maintain elevated standards for service, cleanliness, presentation, hospitality, and overall guest experience.
• Conduct regular rounds of all Food & Beverage areas to ensure operational standards are consistently achieved, and guest needs are being anticipated and addressed.
• Personally assist with the resolution of significant guest concerns and empower the team to provide thoughtful, timely service recovery.
• Review guest feedback, online reviews, satisfaction results, and outlet performance to identify trends and implement meaningful improvements.
• Conduct effective pre-shift meetings to communicate daily business levels, reservations, special occasions, menu features, service expectations, and resort priorities.
• Ensure restaurant and bar opening, closing, cash-handling, and security procedures are consistently followed.
• Partner closely with culinary leadership to maintain strong alignment between front-of-house and back-of-house operations.
• Continuously evaluate service delivery, menus, programming, promotions, and the overall Food & Beverage experience to identify opportunities to elevate the resort experience.

Leadership & Team Development

• Lead, coach, develop, and hold accountable all Food & Beverage service leaders and associates while creating a positive, professional, and service-driven culture.
• Recruit, train, schedule, and develop a strong Food & Beverage team capable of consistently delivering resort-level hospitality.
• Establish clear expectations and accountability for attendance, appearance, productivity, service standards, and professional conduct.
• Ensure associates are properly trained in service standards, menu and beverage knowledge, suggestive selling, responsible alcohol service, safety, sanitation, and resort policies.
• Provide ongoing coaching, recognition, performance feedback, and corrective action when appropriate.
• Identify and develop…