Restaurant Manager

Overview

Join us on picturesque Marblehead Harbor where you will work with a great team and wonderful club members. We are hiring for a seasonal, full-time Restaurant Manager. The Restaurant Manager will ensure that the highest standards of service are provided to our members and that a positive team environment is fostered consistently. The ideal candidate will have extensive knowledge of Bar operations and a passion for exceeding member expectations.

This position will be on staff from March-September.

Reports To: Food and Beverage Director

Career Level: Seasonal Entry Level Management

All Club employees must represent and facilitate the mission, vision, and strategic themes of the Club. It is expected that all employees will review the Employee Handbook and the Member Yearbook.

Scope and Function

The Restaurant Manager will work closely with the Food and Beverage team to provide exceptional member and employee experiences. The Restaurant Manager will ensure that all staff feel welcome and appreciated by conveying a strong sense of hospitality and professionalism within our team and for our members.

Restaurant Operations:

• Oversee the daily operation of the Food & Beverage department.
• Ensure bars are set up and operate efficiently while meeting Board of Health requirements.
• Ensure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed.
• Collaborate with Front Desk staff regarding dining reservations.
• Create server sections based on reservations and weather, noting Bridge member placement (Flags).
• Facilitate pre-meal meetings every shift that you are leading.
• Ensure staff have completed opening and closing side work properly and remain diligent during the shift.
• Assist staff with any issues that arise during the shift to include member concerns, Point of Sale training/correction, etc.
• Present on the floor interacting with members and supporting staff in service during the shift.

Staff Management:

• Ensure a positive work environment through thoughtful training, evaluation, and management in a manner that demonstrates fairness, positive reinforcement, and careful use of the progressive discipline system.
• Solicit, measure, and manage member and employee feedback. Communicate with appropriate stakeholders.
• Partner with FBD and Human Resources to recruit, hire and onboard/offboard staff.
• Ensure all staff are properly onboarded and have provided the required certifications before being scheduled.
• Provide consistent, effective training for all staff to deliver exceptional service to members and guests.
• Manage uniform inventory and delivery to all staff.
• Create and manage the schedule on a 2-week rolling basis- adjust for weather and Club events.
• Ensure staff adherence to all Club Standard Operating Policies (Attendance, Appearance, Cell Phone).
• Ensure that staff complete and submit accurate end-of-shift paperwork to Finance.
• Assist staff with any issues including member concerns, Point of Sale training/correction, etc.

Maintenance/Safety Prep:

• Ensure all safety protocols and procedures are in place and followed rigorously.
• Develop and conduct regular staff training and emergency drills with all staff.
• Respond to emergencies and incidents in a prompt and effective manner.
• File all incident reports with the General Manager and Human Resources immediately.
• Coordinate with the Facilities Manager to complete maintenance needs of the facility as needed.
• When opening, ensure all lighting and sound is correct to welcome the membership.
• Implement and utilize OSHA safety procedures when needed.
• Implement and utilize proper safety procedures when operating the fireplaces, and heat lamps/sternos.
• Maintain all food prep and service equipment in good working order.
• Ensure the Clubhouse is secure when your shift requires you to be the last person in the building.

Budget Management:

• Monitor expenses and seek cost-saving opportunities.
• Manage staff hours to eliminate overtime expenses.

Schedule:

The Club's schedule is unique in that we are a seasonal operation, open from April-November. It is expected that you may work the following schedule:

• High Season:
  Memorial Day weekend through…