Permit Clerk I

Work Objective

Performs a variety of routine to moderately complex administrative and technical work in receiving, reviewing, organizing, and processing building permit applications. Position is responsible for initial intake of applications and final issuance of permits within prescribed standards and requirements. Work is performed under close supervision with minimal latitude in the use of initiative and independent judgment.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Demonstrates working knowledge of Florida Statutes 489 and 553, ensuring permit applications meet contractor licensing requirements and statewide building code regulations.
• Demonstrates knowledge of Florida Statute 119(Public Records Law) by ensuring proper handling, retention, and disclosure of permit records in compliance with public records requirements, including responding to records requests accurately and within required time frames.
• Applies understanding of Florida Building Code (FBC) to verify proper permitting procedures, documentation, and compliance prior to permit issuance.
• Basic understanding of digital signature on submitted plans and documents in accordance with relevant Florida Statutes, ensuring authenticity, integrity, and compliance with electronic submission standards for permitting processes.
• Basic ability to operate a computer using Microsoft Office products (Word, Outlook, and Excel) and learn to use applicable department/organization specific software.
• Receives permit applications and reviews for accuracy and completeness; ensures required licensing, forms, and plans are submitted according to permit requirements.
• Provides customers with training, guidance, and assistance in use of web-based technology for digital permit submittals; trains inter-departmentally as needed.
• Compiles and organizes applications and associated forms, documentation, and plans to facilitate efficient review and processing by the plans examiner staff.
• Processes payments via cash, checks, and credit; performs daily balancing and reconciliation of receipts.
• Monitors and tracks permit applications through the inspection and review process; provides progress updates to customers as requested.
• Monitors permit applications with conditional and/or inspection holds; ensures proper authorizations are provided prior to issuance of any permits subject to holds.
• Receives and responds to questions and requests from internal and external customers via telephone and email communications.
• Escalates concerns, issues or complaints to senior staff when unable to address or resolve within position's scope of authority or responsibility.
• Interacts with other departments and agencies in the permitting process.
• Assists in coordinating efforts between owners, builders and Contractor Licensing to correct Stop Work Orders.
• May schedule building permit inspections and inform contractors of inspection priority issues for missed or failed inspections requiring attention.
• Demonstrates professional courtesy, tact and diplomacy in all communications with internal and external customers.

Supervision:
None

High school diploma or GED; supplemented by three or more years' directly-related experience in municipal permit processing; or an equivalent combination of education, certification, training, and/or experience. Must have a valid Florida driver's license. Regular in office attendance is required. Candidate is subject to interview(s), medical testing (including drug screening), and a comprehensive background investigation.

In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions in order to perform this job successfully.

• Ability to locate, read, and relay ordinances, regulations, and building code to the general public. Ability to establish and maintain working relationships with the public and fellow employees. Must be able to deal with the public effectively and in a respectful manner
• Basic knowledge of municipal permitting standards and requirements
• Skill in working independently and following through with assignments with minimal direction
• Basic ability to operate a computer using Microsoft Office products (Word, Outlook, and Excel) and learn to use applicable department/organization specific software
• Ability to review, compile, and organize forms, documents, and related records for efficient processing and ready retrieval
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to perform mathematical computations applicable to…