Hotel Manager

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

At Travel + Leisure Co. our vision is to put the World on Vacation. In your position as the Hotel Manager, you will be responsible and accountable for the daily operational success of the hotel to actively contribute to the company's vision of making holiday dreams come true. This position interacts with owners and guests, hotel departments, vendors, community, corporate office and on-site sales staff as necessary.

• Hospitality – treating everyone like family
• Engagement – delivering our promise
• Accountability – owning our impact
• Respect – considering others in every interaction
• Teamwork – succeeding together

• Participates in the development of business strategies for the Hotel, which are aligned with Travel & Leisure co., overall brand promise, vision, values and strategies.
• Maximizes profitability and revenue by directing the operation of the Rooms Division.
  • Operates rooms division in accordance with the Brand Standards of Operations.
  • Develops and implements operating procedures and standards that support employees in their effort to deliver exceptional service and teamwork.
  • Analyses business results on a regular basis and takes actions to improve results as appropriate.
  • Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost-effective basis.
  • Sets objectives for each Department within the Rooms Division and supervises the Department Manager.
• Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action when necessary.
• Controls costs by adhering to Standards of Operations for forecasting, budgeting, scheduling, payroll control and other expense management systems.
• Manage daily operations across all resort departments (Front Office, Housekeeping, Food & Beverage, Activities, Maintenance).
• Manages the hotel in compliance with all company guidelines, as well as Federal, State and local laws.
• Plans and monitors the hotel’s financial performance against the operational budget to ensure compliance.
• Directs the recruitment, hiring, training and personal development of all Team Members, to assure adequate service levels at all times.
• Prepare and manage annual budgets, forecasts and cost control measures.
• Drive revenue growth through strong yield management, upselling strategies and collaboration with sales/marketing.
• Administers the Team Members performance planning, development planning and review process.
• Completes all paperwork and reports in a timely, accurate manner.
• Conducts and attends business meetings for a successful hotel operation.
• Achieves customer service goals by monitoring the service produced and developing and implementing strategies to achieve desired service levels.
• Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
• Perform any other duties when required.

• Prepares the operating budget for Front Office.
• Recommends any items to be included in the capital budget.
• Ensures adherence with the approved budget.
• Monitors actual versus budgeted expenses and takes corrective action where required.
• Reviews daily PM/PX accounts to ensure full and prompt check-out and collection.
• Review Night Audit and daily banking processes to ensure efficient, accurate and timely reporting.
• Review of general ledger expenditure account allocation.
• Informs the Financial Controller of all circumstances that may highlight unusual results.
• Makes appropriate recommendations to ensure the smooth flow of financial transactions.
• Achieves customer service goals while containing costs…