Dispensary Associate - Part Time

Job Details

• Job Title: Dispensary Associate – Part‑Time
• Department: Retail
• Reports To: General Manager
• FLSA Status: Regular Non‑Exempt
• Requisition : 19195
• Remote Work Available: No
• Pay: $14.00 an hour (eligible for tips)

As a Dispensary Associate, you guide customers on their journey into cannabis by educating them on product benefits and potential side effects, ensuring a compliant, compassionate, and exceptional customer experience.

• Provide exceptional customer service to customers, guests, and coworkers.
• Show empathy and compassion to patients.
• Deliver the Tru Experience through elevated service standards, product knowledge, and behaviors.
• Assist managers and shift supervisors with returns in accordance with company policy.
• Process patient orders accurately and efficiently.
• Follow Trulieve policies and procedures.
• Collaborate with the leader on duty to enhance the customer experience.
• Resolve product or device issues for customers.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well‑stocked workstation throughout the shift.
• Perform any other tasks assigned by management.

• Must possess a valid driver’s license and a clean driving record.
• Follow all Trulieve policies and procedures as a delivery associate.

• Assist with processing all online orders, including deliveries, within a 2‑hour timeframe.

• High‑school diploma or equivalent and experience in a similar field.
• Minimum age 21 (or 18 in CT, PA, and WV). Must be able to pass a comprehensive background check.
• Prior experience in retail and/or customer service is a plus.
• Cash handling experience.
• Ability to work independently in a dynamic, fast‑paced environment with a variety of personalities.
• Excellent communication skills, both verbal and written.
• Can work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism; ability to maintain confidentiality and discretion.
• Ability to understand and follow written or oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Proficiency in conversational English, operating electronic equipment (computer, laptop), and telecommunication devices.
• Physical and mental capacity to perform job duties, including moving, lifting objects up to 50 lbs, and navigating confined spaces.

Constantly required to move across the facility, including confined spaces; manipulate objects up to 50 lbs; ascend/descend stairways, ladders, and stoops; and occasionally remain seated.

Flexible hours, including evenings, weekends, and holidays; up to 25 hours per week; eligible for tips; benefits include paid time off.

Trulieve provides equal employment opportunities and prohibits discrimination and harassment of any type. We are a drug‑free workplace and support a diverse workforce.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by federal, state or local laws.