Events Solutions Consultant

Position Summary

The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. The ESC is a customer-focused position responsible for achieving and exceeding defined sales targets. They create, cultivate, and maintain outstanding relationships with hotel/convention center venue staff, especially within sales and event services departments. The role involves extensive interaction with customers, hotel/convention center contacts, and print decision makers on local sales calls, over the phone, via email, and face-to-face.

The ESC works with minimal supervision and interacts daily with customers, Store Managers, store team members, vendors, and personnel of the HCO host facility to accomplish established business objectives.

• Represent Fed Ex Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events.
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through, and persistence.
• Represent FXO by attending key department meetings, site visits, planning meetings, and pre-convention meetings in the HCO host facility, which may include making presentations on FXO's product and service offerings to decision makers.
• Act as FXO's primary relationship owner for the Sales and Event Services teams within the host venue, holding product/service overview presentations with these and other departments/leaders within the host venue to ensure each department understands FXO's products/services and that venue employees act as enthusiastic advocates for FXO within their property.
• Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program.
• Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capability presentations in host locations, pre-event selling, on-demand support, post-event follow-up, and sharing information with other ESCs.
• Share leads for upcoming conventions/events in other venues across the FXO network.
• Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids.
• Monitor the quality and timeliness of all convention/event-related work ordered and produced to ensure customer satisfaction.
• Initiate timely contact with future groups via email and phone calls at the time of booking confirmation.
• Review strategies, activities, and performance against goals weekly with the Supervisor; attend sales calls and host property meetings with Manager.
• Implement established marketing plans and sales strategies as assigned.
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates.
• Meet or exceed activity standards as established by the HCO program, including supporting multiple HCO locations.
• Follow Fed Ex Office standard operating procedures, as well as adhering to Legal, HR, safety, and security policies and procedures.
• Maximize the Fed Ex value delivered to each customer by working cross-functionally within FXO, Services, and the other Fed Ex Operating companies.
• Perform all other duties as needed or required.

• High School Diploma or equivalent education.
• 2+ years sales and/or customer service experience (required).
• Strong working knowledge of Microsoft Office Word, Excel, and PowerPoint (required).
• Demonstrated effective written and verbal communication skills, including experience presenting to customer groups.
• Prior experience in the hospitality industry (preferred).
• Must present a personal professional image.
• Demonstrated presentation skills to external customers.
• Proven strong organization and planning skills.
• Proven skills and aptitude to excel in a customer-focused and results-driven environment.

• Ability to travel as required to meet with customers, vendors, other team members, and/or other business necessities.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
• Ability, on a consistent basis, to work within the appropriate level of independence.
• Ability, on a consistent basis, to report regularly to work and maintain established…