Retail Personal Banker Associate II - North Naples - DeNovo

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Selected candidates are intended to become a Retail Personal Banker II after completing a 4‑8 week onboarding and education program that includes rotations in Operations and Sales & Service. The program culminates in a certification that demonstrates the skills necessary to successfully perform a role within the Retail Personal Banker job family. The role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee‑based services and the retention of customers.

Responsibilities include selling a full range of banking products and services to meet existing and prospective customers’ needs while providing specialized care and service.

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain in‑depth knowledge of Retail consumer and small‑business products/services and recommend appropriate solutions using the value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Focus on cross‑selling to the existing customer base and engage in outside sales activities, such as Membership Advantage onsite presentations, business sales calls, and community financial literacy events, as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment) and refer customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs regarding the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures to mitigate fraudulent activity and unnecessary risk or exposure.

None.

• College degree or equivalent work experience providing transferable skills.
• Preferred experience in the financial industry.
• Demonstrated ability to develop comfort with sales activities designed to acquire new consumers and small‑business customers, and/or cross‑sell to existing customers.
• Ability to perform advanced math functions required for analysis of credit and financial information.
• Professional appearance and verbal/written communication skills.
• Knowledge of Retail policies and procedures and sound judgment in decision making.
• Requires S.A.F.E. Act registration at time of employment through the Nationwide Mortgage Licensing System (NMLS).
• NMLS MU4R queries and registration required for employment.

Normal office environment with extended computer screen use. The program requires travel within the affiliate for training and scheduling flexibility. Travel outside the affiliate will be required for various classroom training sessions.

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to enable every employee to be their best. Salary is reflective of the range for all roles within the pay grade across the U.S., varying by role, skillset, experience, education and location. Extensive benefits programs support physical, financial, emotional and social well‑being for employees and their families. For more information, visit our benefits page.

Marco Island, Florida 34145.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.