Front Desk Manager

Front Desk Administrator

How would you like to join a team that truly allows you to serve others?

At Nelson Elder Care Law, we are committed to serving families by living our core values every day:
Client Committed, Own It, Humbly Confident, Get Stuff Done Right, and Flocking Together. If you value professionalism, compassion, teamwork, and purpose-driven work, this may be the role for you.

The Front Desk Administrator plays a critical role in supporting clients and the legal team by managing the office calendar, meeting spaces, and front office operations. This role ensures every client receives a warm welcome and a smooth, organized onboarding experience from the moment they walk through our doors.

Please note that this role does require you to be on-site in Marietta, Ga.

As a Front Desk Administrator, you will:

• Greet clients, guests, attorneys, and employees with warmth and professionalism
• Create a positive and welcoming first impression on behalf of the firm
• Ensure visitors are comfortable by offering beverages, snacks, and assistance as needed
• Maintain the cleanliness and organization of the front office, entryways, conference rooms, and restrooms
• Ensure conference rooms are clean, stocked, and fully functional (furniture, technology, window treatments, and appliances)
• Manage and proactively coordinate calendars and meeting rooms to avoid scheduling conflicts
• Schedule client calls and meetings, ensuring legal team calendars are accurate and efficient
• Prepare and facilitate engagement agreements as directed by the legal team
• Accurately process client payments and ensure daily completion
• Manage incoming and outgoing mail, deliveries, and packages
• Open and maintain client files in the Client Management Software, cloud storage, and physical filing system
• Support Client Relationship Managers and legal team members by preparing files and materials for daily meetings
• Update tasks and client information in the Client Management Software daily
• Perform general administrative and office support duties as needed

Required Skills/Abilities:

• Ability to multitask in a fast-paced environment. Must be able to maintain a pleasant and calm demeanor under stress/uncertainty
• Excellent verbal communication skills
• Excellent interpersonal and customer service skills
• Strong attention to detail
• Basic understanding of administrative and clerical procedures and systems
• Proficient with CRM database, Microsoft Office, and Mac OS

Compensation $22 hourly About Nelson Elder Care Law

Nelson Elder Care Law was founded in 2014 to provide residents of GA with dependable counsel in all matters of Elder Law. We work with clients and families by offering legal and financial services, protecting them from the curveballs of life.

Why you should work here:

• Make a meaningful impact
  - The work we do here actually matters!
• Grow your career
  - Whether you are just getting started or bringing years of experience, you'll have opportunities to grow and pathways to expand your expertise.
• Be a part of a dynamic culture
  - Join a team that genuinely cares about not only their clients, but each other! We work hard, support each other, and celebrate successes along the way.

Benefits and Perks:

• Medical, Dental & Vision (Company pays 50% of premiums)
• Company-paid basic life and disability
• 401(k) with company match
• Free Estate Planning
• PTO and holidays
• Paid trip after 5 years! Recognition, events, celebrations and more
• Professional growth opportunities and career path