Patient Support Associate

Description We are looking for a Patient Support Associate to join a non-profit clinical environment on a contract-to-permanent basis. This role supports front-desk patient registration and checkout activities while helping create a welcoming, organized experience for patients, students, and staff. The ideal candidate brings strong customer service skills, sound administrative judgment, and the ability to manage patient information accurately in a fast-paced healthcare setting.

Responsibilities:

- Welcome patients and visitors courteously, answer questions about services and the organization, and provide a positive first point of contact.

- Coordinate appointment scheduling and checkout activities, including arranging return visits and confirming follow-up needs before patients leave.

- Prepare, organize, and update patient documentation while entering registration and visit details into the electronic records system with accuracy.

- Receive payments at checkout, including copays, deductibles, and outstanding balances, and issue receipts promptly.

- Reconcile daily cash and payment activity by matching collected funds to batch postings and system-generated reports.

- Maintain orderly and confidential patient files, visit forms, and related records, ensuring documents are stored correctly and accessible when needed.

- Work closely with clinic departments to support records management practices that meet privacy standards and organizational requirements.

- Assist with administrative reporting requests, monitor the condition of front-office equipment, and keep reception and work areas neat and well organized.

- Support additional assignments and special projects as needed while delivering respectful, inclusive service to patients, students, and colleagues. Requirements - Minimum of 3+ years of relevant experience in patient registration, a medical clinic, business office, or comparable healthcare support setting.

- Associate degree preferred, or a high school diploma/equivalent combined with substantial related work experience.

- Background in a chiropractic clinic or similar clinical environment is highly valued.

- Proficiency with Microsoft Office and confidence using electronic health records systems and standard office technology.

- Ability to manage a multi-line phone system and assist customers with professionalism and empathy.

- Strong attention to detail, good judgment, and the ability to stay focused while working independently.

- Excellent interpersonal and customer service skills, with the ability to interact effectively with diverse patients, students, and staff.

- Understanding of patient confidentiality practices and the importance of following university or organizational policies and procedures. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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