Receptionist, Administrative​/Clerical

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Part Time Marietta, GA, US

General Purpose

The Receptionist serves as the first point of contact for residents, families, visitors, and staff at the skilled nursing facility. This position is responsible for managing the front desk, answering and directing telephone calls, greeting and assisting visitors, and providing general administrative support to the facility. The Receptionist plays a vital role in creating a warm, professional, and welcoming environment that reflects the facility’s commitment to compassionate, resident-centered care.

Responsibilities

Front Desk & Visitor Services

• Greeting all residents, families, visitors, and vendors in a courteous, professional, and compassionate manner.
• Monitor and manage visitor sign-in procedures, verifying identification and issuing visitor badgesin accordance with facility policy.
• Notify appropriate staffof resident visitors, deliveries, and vendor arrival sin a timely manner.
• Maintain a clean, organized, and professional front desk and lobby areaat all times.

Telephone & Communication

• Answer all incoming calls promptly, professionally, and courteously; direct calls totheappropriate depart mentor staff member.
• Take and relayaccuratemessages for staff, residents, and families as needed.
• Assist callers with general questions about the facility, visiting hours, directions, and services; elevate complex inquiries to appropriate personnel.
• Operate paging and intercom systems as needed.

Administrative Support

• Perform general clerical duties including filing, copying, scanning, faxing, and data entry.
• Distribute incoming mail, faxes, and packages to the appropriate departmentsor individuals.
• Maintain and update facility logs, visitor records, and other front desk documentation.
• Assist with scheduling appointments and coordinating meeting room usage as requested.
• Support administrative staff and department directors with special projects andtasks as assigned.

Resident & Family Relations

• Respond promptly and empathetically to residents and family inquiries, concerns, and requests, escalating as appropriate.
• Foster a customer-service culture at the front desk, reflecting the facility’s values of dignity and respect.
• Assist residents or family members in reaching the appropriate depart mentor team member for care-related concerns.

Safety & Compliance

• Monitor access to the facility, ensuring only authorized individuals enterin accordance with facility security policies.
• Follow and enforce visitor and infection control protocols, including sign-in requirements and any applicable screening procedures.
• Report safety concerns, unusual incidents, or security issues promptly to the Administrator or appropriate staff.
• Maintain confidentiality of resident information in compliance with HIPAA regulations at all times.

Qualifications

• High school diploma or equivalent required;associate’sdegree or post-secondary coursework in business administration ora related field preferred.
• Minimum of 1–2 years of receptionist, front desk, or customer service experience; experience in a healthcare or long-term care settingstronglypreferred.
• Excellent verbal and written communication skills with a warm, professional demeanor.
• Strong organizational skills and ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment (multi-line phone systems, fax, copier).
• Basic understanding of HIPAA and patient confidentiality requirements preferred.
• Ability to remain calm, patient, and professional when interacting with residents, families, and visitors in emotionally sensitive situations.
• Regular and reliable attendance isrequiredto perform the essential functions of this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary role…