Patient Support Associate

Description We are looking for a Patient Support Associate to join a non-profit healthcare environment in Marietta, Georgia on a contract basis with the potential for a permanent role. This position supports patient registration and front-desk operations by guiding patients through appointments, documentation, and payment processes while creating a welcoming experience. The role also works closely with student interns, faculty, and clinic staff to help maintain accurate records, organized workflows, and responsive service across the clinic.

Responsibilities:

- Welcome patients and visitors, provide clear information about clinic services, and support a positive experience from arrival through check-out.

- Coordinate follow-up visits at check-out, prepare required paperwork, and enter patient details accurately into the electronic records system.

- Process copays, deductibles, and outstanding balances, ensuring payments are recorded correctly and receipts are issued promptly.

- Reconcile daily cash and payment activity by matching collected funds with batch postings and reporting documentation.

- Maintain patient charts, visit documentation, and related files so records remain complete, current, and stored in the proper location.

- Partner with other clinic departments to route records appropriately while protecting confidentiality and following applicable organizational guidelines.

- Assist with compiling clinic-related reports and provide administrative support for special assignments as needed.

- Keep front office and shared work areas clean, orderly, and ready for daily patient activity, and report malfunctioning equipment without delay.

- Communicate professionally with patients, faculty, and student interns while responding attentively to questions and service needs. Requirements - At least 3 years of relevant experience in patient registration, a medical clinic, chiropractic office, business office, or similar clinical setting.

- Associate degree preferred, or a high school diploma/equivalent combined with substantial related work experience.

- Experience working with electronic health records and confidence using computer applications, including Microsoft Office.

- Ability to manage front-desk responsibilities such as scheduling, patient intake support, payment handling, and multi-line phone coverage.

- Strong customer service and communication skills with the ability to interact respectfully with diverse patients, staff, and students.

- Sound judgment, attention to detail, and the ability to stay organized while handling multiple priorities independently.

- Understanding of confidentiality expectations and ability to handle patient information with discretion and accuracy. Talent Match®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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