Outbound Collections Specialist
Listed on 2026-07-07
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Business
Accounts Receivable/ Collections
Outbound Collections Specialist — Personal Injury
AICA Orthopedics / Pro Co LLC
· Marietta, GA
· On‑Site
· Full‑Time
$20–$26/hr
· Monthly Performance Bonus
· Medical, Dental, Vision
· 401(k)
This is a phone role. 40+ outbound calls a day, manual dialing, no auto‑dialer. If that sounds like your kind of work — read on.
AICA Orthopedics treats personal injury patients across 21 Atlanta locations. Your job is to call attorney offices and insurance carriers, get case status updates, push accounts toward resolution, and document everything you did. Repeat. Every day.
No medical billing background required. Bring the collections drive — we’ll teach you the PI side.
What the Day Looks Like- 40+ manual outbound calls daily to PI attorney offices and insurance carriers
- Track an active portfolio — know exactly where each account stands and what the next step is
- Document every call, every contact, every commitment — documentation quality is measured
- Follow up on non‑responsive accounts — keep calling until you get an answer
- Identify settled cases and push to get payment processed
- Escalate accounts at risk of missing collection windows
Required
- Proven outbound collections experience — consumer debt, commercial collections, insurance collections, or similar
- Comfortable making 40+ calls per day without a dialer — self‑motivated, self‑paced
- Strong documentation discipline — every contact logged accurately, every time
- Persistent and professional under non‑response
Preferred
- Medical collections, healthcare collections, or insurance AR experience
- Familiarity with personal injury cases, medical liens, or attorney billing
$20–$26/hr based on collections experience. Monthly bonus tied to call volume, documentation quality, and team collections performance.
Why AICA- Competitive pay for outbound collections specialist roles in Atlanta
- Monthly bonus with real, measurable targets
- Medical, dental, vision, 401(k)
- Advancement path:
Senior Specialist ? Team Lead ? Supervisor ? Manager — we promote from within, most within 18–24 months - Stable team — most have been here more than two years
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