HVAC Dispatcher

Marietta, United States | Posted on 07/01/2026

Pay: Up to $35/hour

Experience: 5+ years office experience (HVAC service dispatching preferred)

Availability: Full-time, on-site

Start Date: ASAP

We're hiring an HVAC Service Coordinator/Dispatcher to manage scheduling, technician dispatch, and day‑to‑day communication between our field teams, customers, and project partners. This is a critical role that keeps operations running smoothly, ensures accurate project coordination, and maintains strong customer relationships — including support on special projects work.

If you're organized, comfortable juggling multiple priorities, and have a background in service dispatching or office coordination, this is a strong opportunity to join a respected HVAC company with long‑term stability and great benefits.

• Receive and respond to all client inquiries, service calls, and after‑hours requests
• Prioritize incoming service tickets and dispatch field technicians accordingly
• Schedule preventive maintenance visits, repairs, and equipment startups
• Act as liaison between the office and assigned field technicians
• Maintain and update the dispatch board, open call reports, and work notes
• Monitor open work orders and ensure timely resolution and documentation

• Follow up on customer issues and ensure satisfaction
• Coordinate monthly maintenance workload and provide updates
• Invoice completed jobs and communicate job status with clients
• Order and track job materials

• Manage quotes and proposals — track from generation through job execution
• Align workflow with general contractors and subcontractors
• Coordinate billing and vendor invoicing with the Project Manager and Foreman
• Prepare weekly technician time reports; verify hours and expenses
• Enhance service efficiency through continuous improvement
• Support a strong safety culture by reminding technicians to use PPE and lift protection

• 3+ years of office coordination or dispatching experience (HVAC or trades preferred)
• Strong communication skills and professional customer service approach
• Ability to manage schedules, prioritize tasks, and respond quickly to changing needs
• Familiarity with HVAC service operations and terminology a plus
• Proven accuracy and attention to detail in timekeeping and documentation
• Proficient in Microsoft Word, Excel, and Outlook
• Able to work well with teams and handle deadlines under pressure
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Short-term disability
• Career development and long‑term opportunity with a solid team