Analyst,Customer Accounts Job Marietta area,Georgia USA,Business

Analyst, Customer Accounts

As an Analyst, Customer Accounts at RXO, you will support customer-facing analytics and reporting by identifying trends, escalating risks, and contributing to data-driven insights. You will work closely with senior analysts and managers to help resolve customer issues, support reviews, and ensure reporting accuracy. Join our growing, dynamic team and build a strong foundation in customer analytics and operational support.

What your day-to-day will look like:

Support trend analysis to surface key performance insights and operational risks for assigned accounts
Assist with preparing operational reporting for monthly and quarterly business reviews
Support query development, dashboard updates, and standardized report templates under guidance
Ensure accuracy and quality of customer deliverables by validating data, proofreading reports, and maintaining consistent formatting
Monitor account utilization and flag opportunities or concerns for escalation to senior team members
Respond to customer inquiries related to reporting, service performance, and basic operational metrics

At a minimum, you’ll need:

Bachelor’s degree or equivalent related work or military experience
1–2 years of experience supporting customers, operations, or analytics functions
Experience with Microsoft Office products, particularly Excel and Word
Strong analytical mindset with attention to detail
Ability to follow established processes while managing multiple priorities

It’d be great if you also have:

Experience working with customer-facing reports or operational metrics
Strong written and verbal communication skills
Ability to collaborate effectively in a team-based, fast-paced environment
Willingness to learn and grow into greater analytical and customer ownership over time

Our Benefits

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre‑tax accounts to help streamline eligible expenses
Company‑paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.

Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.

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