General Manager

General Manager

Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way.

What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept.

You're a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be responsible for the overall direction, coordination, and evaluation of a Playa Bowls location. The Manager carries out supervisory responsibilities in accordance with Company policies and applicable laws. Responsibilities include but are not limited to;

interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The General Manager is responsible for a full team of Assistant Managers, Shift Leaders, and Team Members. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

Check products to ensure consistency, palatability, and flavor conformity

Investigate and resolve complaints regarding food quality, service, and accommodations

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards

Monitor budgets and payroll records and review financial transactions to ensure expenditures are authorized and budgeted by utilizing appropriate computer systems and software

Schedule Team Members hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation

Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities

Keep records required by government agencies regarding sanitation, and food subsidies when appropriate

Establish and evaluate standards for personnel performance and customer service

Review work procedures and operational issues to determine ways to improve service, performance, or safety

Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary

Maintain food and equipment inventories and keep weekly inventory records

Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities

Order and purchase equipment and supplies

Assess staffing needs, and recruit staff using Company methods such as ADP WFN, advertisements, or attendance at job fairs

Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control

Utilize point of sale cash register. Count money and make bank deposits

Fill out business or government forms, maintain records, reports, files, and safety reports

Adhere to Company opening and closing procedures and maintain accompanying records

Lives the Playa Bowls mission, purpose, and values

Customer Service
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Supply Chain
- Knowledge of raw materials, supply processes, quality control, costs, and other techniques…