Vendor Manager

Job Description

Blue Cross NC is seeking a Vendor Manager to support the pharmacy division's vendor management portfolio by implementing and managing value-driven vendor partnerships. This role will ensure smaller and/or less complex outsourced relationships deliver the expected value through effective onboarding, business process alignment, operational performance reporting, and issue resolution support. The Vendor Manager will serve as a liaison between business leads, vendors, and internal teams;

provide input on vendor contracts; monitor performance; and manage service improvement plans to help ensure services and business outcomes are delivered as defined by the contract.

• Manage day-to-day relationship between business and vendor(s) to ensure seamless and effective delivery of outsourced services.

• Primary communicator/liaison between vendor and business stakeholders to answer questions, provide performance metrics updates, manage capacity and demand, and remediate escalations as needed.

• Facilitate vendor onboarding process through effective communications, site visits and training to educate the vendor on program/product/operational details and successfully transition business processes and/or operations.

• Partner with business leads to understand evolving service needs and expectations, define business requirements, and work with the vendor to improve capabilities.

• Analyzes information to determine if there are gaps in performance and how to best address through process improvements, training and/or other interventions.

• Review vendor work for quality issues and manage service improvement plans.

• Provides inputs to vendor contract negotiations to ensure vendor contracts align to business strategy.

• Collaborate with internal business partners on vendor strategy discussions, providing data, knowledge and feedback on vendor operations from the business perspective.

• Bachelor's degree or advanced degree (where required)

• 3+ years of experience in related field.

• In lieu of degree, 5+ years of experience in related field.

• Pharmacy, PBM, specialty pharmacy, prescription benefits, formulary, claims, medication management, or healthcare vendor experience
  - Highly Preferred

• Direct vendor management, supplier management, service delivery, account management, provider relations, or external partner ownership
  - Highly Preferred

• KPI, scorecard, dashboard, reporting, or performance management experience

• Experience holding external organizations accountable for performance, service levels, quality, or contract commitments.

• Knowledge of vendor governance practices, service level agreements (SLAs), corrective action plans (CAPs), and performance improvement methodologies.

• Experience identifying root causes, resolving complex operational issues, and implementing sustainable process improvements.

• Exposure to audits, compliance programs, regulatory requirements, or other highly regulated business environments.

• Strong analytical skills with the ability to translate data into actionable insights and recommendations for business leaders.

• Demonstrated success leading cross-functional initiatives and influencing stakeholders across multiple business areas.

• Experience supporting vendor implementations, operational transitions, or service delivery enhancements.

• The opportunity to work at the cutting edgeof health care delivery with a teamthat'sdeeply invested in the community.

• Work-life balance, flexibility, and the autonomy to dogreat work

• Medical, dental, and vision coverage along withnumeroushealth and wellness programs.

• Parental leave and support plus adoption and surrogacy assistance

• Career development programs and tuition reimbursement for continued education

• 401k match including an annual company contribution

Our Hybrid Flex approach is builton presence with a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplace that'sflexible, connected, and future focused.

In a Hybrid-Flex role,you'llwork in the office at least two days a week for collaboration and connection. In a Remote Flex role,you'llwork virtually, with a few in-office visits each year formeaningfulmoments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in anystateslistedonthis job posting. Onsite expectations will be discussed during the…