Customer Analyst​/Representative - Freight Forwarding

Overview

Job Title: Customer Analyst/Representative – Freight Forwarding

Location: Houston/TX

Job Type: Full-Time

Salary: $40k to $50k

Benefits: Excellent Benefits

Opportunities: Opportunities for professional development and career advancement

The client is a leading provider of freight forwarding and logistics solutions, dedicated to delivering exceptional service to our clients globally. We pride ourselves on our innovative approach and commitment to excellence in customer service. We are currently seeking a motivated and detail-oriented Customer Analyst/Representative/Graduate to join the team and make this position their own, which in turn will give you career progression as they grow into the role.

The Customer Analyst/Representative will play a pivotal role in enhancing our customer service experience by analyzing customer data, handling inquiries, and supporting the logistics operations within the freight forwarding industry. The ideal candidate will have at least one year of relevant experience, showcasing their ability to work collaboratively in a fast-paced environment while providing outstanding service to our clients.

• Customer Support: Serve as the primary point of contact for clients, addressing inquiries related to shipments, quotes, and service issues with professionalism and a customer-centric approach.
• Data Analysis: Analyze customer feedback and shipment data to identify trends, inconsistencies, and areas for improvement in service delivery.
• Reporting: Generate and maintain reports on customer satisfaction, service performance, and operational metrics to provide insights to management and support continuous improvement initiatives.
• Documentation: Assist in preparing and managing shipping documentation, ensuring compliance with industry regulations and company policies.

• Minimum of one year of experience in a customer-facing role within the freight forwarding or logistics industry.
• Strong understanding of freight forwarding processes, terminology, and documentation requirements.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Proficient in data analysis tools and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer service orientation with a passion for exceeding customer expectations.

• Familiarity with customer relationship management (CRM) systems.
• Experience with logistics software and tools.
• Knowledge of international trade regulations and customs procedures.