Customer Experience Specialist

Position: Customer Experience Specialist (56424)
The Customer Experience Specialist owns ongoing customer relationships and serves as a trusted point of contact throughout the sales and service lifecycle. This role manages inbound customer inquiries and assigned leads, guides customers through appropriate ATS service solutions, and ensures timely, accurate follow-up through opportunity closure. The position requires strong communication skills, disciplined CRM management, and the ability to manage multiple customer relationships with urgency and professionalism.

Responsibilities:

* Act as primary point of contact for assigned customer relationships

* Respond to customer web inquiries, phone calls, and emails in a timely manner

* Manage leads and opportunities from intake through closure with documented follow-up

* Uncover customer needs and guide customers to appropriate ATS service solutions

* Maintain accurate and complete CRM records for all leads, opportunities, and outcomes

* Serve as a subject matter resource for ATS service offerings and customer guidance

* Follow up with customers to document outcomes, next steps, and service satisfaction

* Maintain ownership and accountability for assigned customer interactions and pipelines