Customer Care Specialist

Overview

Join the Customer Care Center of an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.

Learn more about us here!

What You Will Do

The objective of a Customer Care Specialist is to provide excellent customer service and to provide resolution to our callers’ needs in a single call (One Call Resolution) in a professional manner.

What We Offer:

• Highly competitive compensation package ($17-$18/Hour)
• Comprehensive benefits package including medical, dental, vision & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards

Your Daily Duties

• Provide excellent customer service in a professional manner
• Manage 60+ high-volume inbound customer calls daily while delivering efficient, high-quality service
• Process cancellations
• Enter data into CRM
• Create contact logs/documentation
• Schedule leads
• Projects as assigned by management

You Will Thrive In This Role If

• You hold yourself to high standards
• You enjoy building relationships and creating a bond and rapport with your team members and customers
• You have great time management skills
• Excellent verbal and written communication skills
• Exceptional customer service, organizational and analytical skills

Work Environment: We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties:

• Perform duties while seated for long periods of time
• Handle a high volume of inbound customer calls while maintaining professionalism and accuracy
• Navigate multiple computer systems and document customer interactions in real time
• Communicate clearly and effectively with customers and internal team members throughout the day
• Maintain focus and attention to detail in a fast-paced, metrics-driven environment
• Work in an environment with frequent deadlines, shifting priorities, and continuous activity

Requirements:

• High School Diploma required
• Hybrid role with in-office training and the flexibility to work remotely after onboarding

Critter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

This requisition is expected to be live for 30 days from initial date of posting. The hiring process will be conducted in compliance with all state and local laws. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. #