Universal Associate

Universal Associate I

3 days ago Requisition

Salary Range: $19.51 To $24.39 Hourly

Position Description

Department:
Retail Services

Reports to:

Universal Associate Lead / Assistant Branch Manager / Branch Manager

Skill Levels: Level I / Level II / Lead

The primary purpose of this position is to assist Associated Credit Union in living out its Mission:
To offer members financial products that fulfill their needs, service that exceeds their expectations, and relationships that inspire their trust.

The primary purpose of the Universal Associate I position is to exceed member’s expectations by meeting a broad range of financial service needs. A key element in this service delivery is to identify the member’s financial needs and recommend an appropriate solution. This role is responsible for providing a high level of member service to our members and team members. Performs routine, basic branch duties including but not limited to: processing transactions efficiently, professionally, and accurately;

identifying member needs; promoting products and services; maintaining and accurately balancing cash drawers or cash recyclers; open and close all depository accounts; and provides general member service assistance. Adheres to all credit union established policies, procedures, and overall regulatory guidelines and rules.

• Promotes, represents, and welcomes existing and prospective members, team members, and service providers to the credit union in a professional, inviting manner.
• Ensures that an exceptional member experience atmosphere is consistent and delivered to all members.
• Uses each member interaction and observations to strengthen and enhance the member experience through proactive quality conversations and relationship building efforts.
• Exudes a positive working environment with a can‑do attitude which fosters our Mission, Vision, Values, and Service Standards.
• Proactively seeks solutions to member service and efficiency issues. Troubleshoot online and mobile banking issues. Service member accounts and requests accurately in accordance with credit union policy and procedures.

• Proficiently performs basic transactions and tasks including but not limited to:
  • Accepts and processes deposits, withdrawals, transfers, checking cashing, gift cards, money transfer remittances, and loan payment and advances. Processes these transactions accurately and efficiently with minimal errors.
  • Ensures proper Member Identification (MIP) and Bank Secrecy (BSA) procedures are appropriately followed.
  • Maintains proper cash levels and keeps cash secure at all times. Accurately balances cash drawers and cash recyclers, night drop depositories, and ATMs/ITMs. Report variations in accordance with credit union policy.
  • Minimizes risk of losses, including cash differences and other controllable losses. Verifies transactions, monitors deposit amounts, and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
  • Assists with safe deposit entries.
  • Basic account maintenance including address or name changes, holds, stop pays, travel notifications, payroll deductions forms, ACH authorization forms, etc.
  • Assists with the opening and closing of all depository accounts including but not limited to:
    Primary Share, Checking, Money Market, etc.
  • Maintains confidentiality in respect to members’ account.
  • Completes required reports and records timely and accurately (including CTRs)
• Works together within a team environment to drive toward team success.
• Takes ownership and responsibility for decisions and actions made at the individual level.
• Responsible for maintaining current and accurate records of member referral tracking results.
• Balances member service and risk management in error resolutions.
• Demonstrates comprehensive knowledge of all applicable credit union and branch policies, procedures, and support systems.
• Resolves member complaints and error resolution in a timely and professional manner.
• Exercises good judgement while keeping the credit union’s financial interest in mind. Understands when to escape a problem or…