Service Advisor Motorcycle ATV Powersports

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Full Time Mountain Motorsports Marietta, Marietta, GA, US

8 days ago Requisition

Salary Range: $35,000.00 To $55,000.00 Annually

Service Advisors are the sales force of the Service department. They handle all customer transactions from start to finish while striving to achieve department and personal goals while providing excellent customer service.

As part of our core values, duties include the following:

• Be an example of living the mission and core values
• Continually learn and apply new selling skills, strategies and techniques on a daily, monthly and yearly basis. Complete OEM or vendor training within timelines set by the company. Maintain a high level of product, market and industry knowledge.
• Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards.
• Proactively support and work with other employees, departments and/or locations to give the customer a seamless experience in ways that promote teamwork.

• Accurately document customer service needs to the work order by professionally greeting, actively listening to and communicating expectations with the customer in a way that builds their comfort and confidence.
• Successfully maintain and enhance ongoing customer relationships through timely follow-up communications that lead to repeat business per company policy, including in-process, current and past customers.

• Meet or exceed individual service sales goals by selling additional service/maintenance, parts and accessories in a proactive manner which serves the customer and is in their best interest.
• Understand and follow the established repair order process through to its satisfactory and timely completion, including effective scheduling and/or communication about scheduling expectations set and timely collection of authorizations. Accurately estimate and document all charges on the repair order.

• Language skills to include the ability to read, analyze, and interpret documents. Ability to make effective and persuasive speeches and presentations to clients.
• Reasoning ability to define problems, collect data, establish facts and draw valid conclusions.
• Work experience requirements: 1 year related experience and/or training.
• Written communication: basic computer knowledge i.e. typing and the use of scheduling systems.

• Regular attendance during normal scheduled store hours including the ability to work 9+ hours per day and the ability to work weekends.
• Frequent standing, walking and sitting.
• The ability to work in a high stress environment and the ability to work under tight deadlines which may require longer/later hours as needed.
• The ability to continually engage and interact with others, including clients and employees throughout the work day via various methods of communications including phone and computer usage.
• Occasional lifting of up to 35 lbs.
• Occasional pushing of up to 100+ lbs.

• Occasional exposure to changes in temperature and humidity.
• Frequent working with and around others.
• Occasional work around mechanical parts.
• Occasional exposure to hazardous chemicals.
• Occasional work around moving objects, including dogs and other service animals.
• Noise level is medto high.

• Casual Atmosphere
• Health Insurance including Dental and Vision
• Wellness Program
• Matching 401K
• Paid Time Off
• Generous discounts on purchases
• Vehicle purchase program
• Company paid Short term and long term disability insurance