Customer Relations Specialist - Atlanta

About Urbanex

Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to providing superior service and building a culture of growth, development, and teamwork. Founded in 2015 in Nashville, Tennessee, Urbanex has expanded to 14 locations across the country, focusing on building relationships and exceeding customer expectations. Our technicians are friendly, courteous, and go the extra mile, as evidenced by customer testimonials.

We invest in training, offer career development opportunities, and foster a supportive, inclusive environment where everyone can thrive.

Location:

Nashville, TN.

This role is the first point of contact for customers, ensuring satisfaction and contributing to the branch’s success. As a customer advocate, you will address concerns, educate customers on our services, and maintain a positive experience with Urbanex. You will be a self-starter who can work autonomously, manage time effectively, prioritize responsibilities, and uphold professionalism in all interactions.

• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and technician availability.
• Process customer payments accurately and securely, maintaining detailed records in our CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and SMS.
• Proactively follow up with customers to ensure satisfaction and address concerns.
• Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and available promotions.
• Collaborate with branch managers and technicians to coordinate service routes and resolve customer issues efficiently.
• Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments.
• Provide feedback to branch managers on customer trends and issues to improve service delivery and identify growth areas.
• Assist branch managers with various tasks and projects as needed, demonstrating flexibility and willingness to support the team.
• Maintain accurate and up-to-date customer records in our CRM system.

• Strong customer service skills with a passion for helping others and resolving issues effectively.
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills.
• Solid problem-solving abilities and a knack for finding creative solutions to customer challenges.
• Team-player mentality with a willingness to collaborate and support colleagues in a fast-paced environment.
• Self-starter with the ability to work autonomously and take initiative.
• Adaptability and a willingness to learn new systems and processes.
• Positive attitude, strong work ethic, and desire to contribute to a growing company.
• Proficiency in basic computer skills, including data entry and Microsoft Office Suite.
• Experience with Field Routes CRM and Voice for Pest phone systems is a plus, but not required.
• Must be reliable, honest, and maintain a high degree of professionalism at all times.
• Must pass a background check and credit check due to handling of customer payments.

• Competitive pay ranging from $16 to $22 per hour, based on experience.
• Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off.
• Opportunity to work in a fast-growing company with a strong focus on employee development.
• A supportive, team-oriented work environment where your contributions are valued.
• The chance to make a real difference in the lives of our customers by helping them create a pest-free environment.

Working at Urbanex means being part of a team passionate about protecting homes and businesses from pests, growing your skills, advancing your career, and making a difference in the community—one satisfied customer at a time.

Candidates must be willing to complete a background check for this position.