Administrative Assistant

Overview

Ready for your next career opportunity? Look no further—The Mouse is looking to hire you! At Northwest, we believe in investing in our team just as much as we invest in our customers. Founded on values of honesty, integrity, and excellence, our company has grown from a family of 2 to over 1,000 dedicated team members across Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida.

These core values remain at the heart of everything we do.

$16–$18 per hour.

• Manage inbound calls and emails, assisting customers with needs such as payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams—including administrative associates, sales, service professionals, and management—to ensure top‑tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

• Adhere to the NORTHWEST WAY, upholding the highest standards of professionalism and customer care.
• Act as a brand ambassador—representing our values and image with every customer interaction.

• Competitive salary and comprehensive benefits, including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Industry‑leading training program and opportunities for career growth.
• Employee discounts.

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.