Customer Care Specialist

Overview

Join the Customer Care Center of an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation.

• Provide excellent customer service in a professional manner
• Manage 60+ high-volume inbound customer calls daily while delivering efficient, high-quality service
• Process cancellations
• Enter data into CRM
• Create contact logs/documentation
• Schedule leads
• Complete projects as assigned by management

• Highly competitive compensation package ($17-$18 per hour)
• Comprehensive benefits package including medical, dental, vision, and life insurance
• 401(k) plan with company match
• Employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, and dependent scholarship awards

• Provide excellent customer service in a professional manner
• Manage 60+ high-volume inbound customer calls daily while delivering efficient, high-quality service
• Process cancellations
• Enter data into CRM
• Create contact logs/documentation
• Schedule leads
• Projects as assigned by management

• You hold yourself to high standards
• You enjoy building relationships and creating a bond and rapport with your team members and customers
• You have great time management skills
• Excellent verbal and written communication skills
• Exceptional customer service, organizational and analytical skills

Work Environment:
• Candidates must be physically capable of safely performing the following job duties:

• Perform duties while seated for long periods of time
• Handle a high volume of inbound customer calls while maintaining professionalism and accuracy
• Navigate multiple computer systems and document customer interactions in real time
• Communicate clearly and effectively with customers and internal team members throughout the day
• Maintain focus and attention to detail in a fast-paced, metrics-driven environment
• Work in an environment with frequent deadlines, shifting priorities, and continuous activity

Requirements

• High School Diploma required
• Hybrid role with in‑office training and the flexibility to work remotely after onboarding

Critter Control and Trutech are an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.