Specialist, Customer Care

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Customer Care Specialist at RXO, you will provide excellent customer service to internal and external customers. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

What your day-to-day will look like:

Take ownership of customer needs and work internally on behalf of the customer

Identify the causes of problems and take appropriate resolution steps

Respond to customer inquiries promptly

Escalate issues appropriately

Enter data accurately for all customer interactions

At a minimum, you’ll need:1 year of related work experience

Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications

It’d be great if you also have:

High school diploma or equivalent3 years of customer service experience1 year of transportation industry experience

Availability to work a variety of shifts

Familiarity with CRM technology, e.g., Salesforce.com Ability to identify and help implement continuous improvement solutions

Ability to understand instructions and pre-established guidelines to perform required tasks

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match

Pre-tax accounts to help streamline eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)
Career and Leadership Development Programs Paid time off, company holidays, and volunteer days

Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
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