Customer Care Specialist

Overview

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! At Northwest, we believe in investing in our team just as much as we invest in our customers. Founded on values of honesty, integrity, and excellence, our company has grown from a family of 2 to over 1,000 dedicated team members across Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida.

These core values remain at the heart of everything we do.

Whether you are experienced or not, we offer comprehensive training to help you succeed! Ready to take the next step in your career? Apply in minutes from your mobile phone!

Starting Hourly Pay $17

With Northwest, you will experience a fun work environment that cares about your growth and goals. You will help customers through inbound calls, emails, and chats to resolve payment, scheduling, and conflict‑resolution needs. You will accurately record customer accounts and maintain clear, consistent communication. In addition, you will support internal teams (administrative associates, sales, service professionals, and management) and may be asked to assist with projects, process improvement, or other duties as needed.

• Critical link between customers and service centers—your role is essential to operation.
• Rewarding benefits, including a competitive salary and a 401(k) with company match.
• Growth opportunities:
  Northwest supports career development throughout your journey.
• Make a difference by helping to create healthier living and working environments.

• Handling inbound calls, emails, and chats to assist customers with payments, scheduling, and conflict resolution.
• Notating customer accounts accurately and in a timely manner.
• Supporting additional tasks and projects as needed by internal teams.
• Problem‑solving customer accounts for current and future needs.
• Maintaining consistent, clear communication with customers.
• Collaborating with internal teams to ensure exceptional customer service.

• Adhere to the NORTHWEST WAY and uphold the highest standards of professionalism and customer care.
• Act as a brand ambassador—representing our values and image with every customer interaction.

• Starting Hourly Pay $17
• Comprehensive benefits package: medical, dental, vision, maternity, life insurance, and more.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry‑leading, quality training program.

With over 70 years of experience and continuous growth across the Southeast, we offer a stable workplace to advance your career. Recognized as one of Atlanta’s Top Workplaces, Northwest’s family‑oriented culture ensures you feel welcome and supported. Join us in creating extraordinary opportunities!

• High School Diploma or equivalent required.
• No experience necessary.
• Bilingual (Spanish speaking) preferred.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.