Customer Service Associate - (Spanish Bilingual

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Customer Service Associate - (Spanish Bilingual)

As a Customer Service Associate, you will support banking and merchant customers by handling inbound calls, answering questions, and researching and resolving Bill Pay-related issues with accuracy and care. You will work closely with customers, teammates, and leaders to deliver a consistent service experience that builds trust, strengthens client relationships, and supports day-to-day service operations.

• Answer inbound customer calls and provide support for Bill Pay-related questions, service requests, and issue resolution
• Research customer concerns across web-based tools and internal systems to identify root causes and complete accurate resolutions
• Communicate clearly and professionally with customers while using active listening to understand needs and confirm next steps
• Document customer interactions, account activity, and resolutions accurately in the appropriate systems
• Meet service, quality, schedule adherence, and compliance expectations while delivering a positive customer experience
• Partner with teammates, supervisors, and support teams to address escalated or unresolved issues and improve service outcomes
• Complete paid training and apply learned processes, policies, and tools to daily customer interactions
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

• One year of experience in customer service, call center support, banking support, merchant support, or a related service environment
• Ability to utilize bilingual English and Spanish language skills to assist customers, address inquiries, and deliver a positive customer experience across multiple communication channels.
• Experience using web-based tools, computer systems, and multiple applications to research issues and complete customer requests
• Ability to communicate effectively by phone, document interactions accurately, and resolve customer issues with professionalism and attention to detail
• High school diploma or equivalent or an equivalent combination of education, related experience and/or military experience

• Experience supporting online bill pay, banking services, or payment-related products
• Experience in a high-volume inbound call center environment

• This position is an onsite role and requires regular attendance at our office.
• Pay starts at $22/hour (may be higher based on experience), plus shift differential for eligible shifts.
• Spanish bilingual premium:
  Additional $1.00 per hour
• Shift differential pay for eligible evening and weekend hours
• You will work an assigned schedule that will be determined at the time of offer.
  
  Start date:
  
  September 14, 2026 or October 12, 2026. Training is up to 6 weeks, Mon-Fri, 9:00 AM-5:30 PM EST (full attendance required).
• This role requires use of a computer and audio equipment.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your…