Toyota Service Coordinator

Are you someone who has outstanding communication skills and loves to help others? The Marietta Toyota Service Coordinator works within the service client care center and is responsible for handling inbound service reservation calls, confirming service reservations, performing outbound follow-up calls for due and overdue service clients, and any additional outbound calls requested by the service management team.

The basic responsibilities of a Marietta Toyota Service Coordinator are as follows:

• Assist with and handle inbound service reservation calls
• Confirm service reservations and perform outbound follow-up calls for due and overdue service clients
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
• Follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest’s questions
• Use the Blueprint Knowledge-Drive to search for answers to guest’s questions prior to transferring the phone call to a Service Advisor
• Following the “Client Care Center Policies and Procedures” manual

A Marietta Toyota Service Coordinator is typically the first point of contact for our Smyrna customers, so it’s important that they are greeted by a friendly, welcoming individual who is eager to help. Marietta Toyota strives to provide a red carpet service experience from start to finish, and a service coordinator plays an integral role in making that happen. Qualifications include:

• Outstanding communication skills and ability to speak articulately
• Cheerful and enthusiastic disposition
• Great work ethics and a “can do” attitude in the face of change
• Enjoys conducting outbound telephone calls with enthusiasm and supports the goals and vision of the team
• Completion of Service-Mastery certification training with a minimum score of 85%
• The ability to work flexible hours, including Monday – Saturday from 6:30 a.m. to 8 p.m.